Operations Director

Overview

Operations Director at Inner Circle Autism Network. Our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and supportive environment possible for all our employees and clients.

Role Overview:
The Operations Director will be a key leader heavily responsible for the overall success of their clinic. The Operations Director will achieve this by managing the operations and performance of the team and collaborating with the clinical staff to ensure that quality standards are met.

Type:
Full time, on-site (remote work unavailable)

Hours:

Monday to Friday, 7:30 AM - 5:00 PM

• Scheduling
  • Develop and maintain the client/technician master schedule to maximize clinic and technician utilization, while fostering continuity and quality of care.
  • Modify and change daily schedules as needed to accommodate client and technician absences. Notify and document clinical staff and parents of appointment changes in a timely manner.
  • Review and approve staff requests for time off in accordance with clinic scheduling guidelines and time-off policies.
• Supplies/Facility
  • Manage all aspects of the clinic’s purchasing budget and oversee the tracking of equipment and devices. Manage and monitor clinic supplies inventory and replenishment schedule.
  • Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary.
  • Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained.
• Intake
  • Identify the clinic’s growth opportunities and manage the team’s effort to close these opportunity gaps; sets goals and leads efforts to meet operational goals.
  • Develop effective forecast models based on demand patterns to proactively prepare for fluctuations in seasonality and client discharges.
• Hiring/Performance Management
  • Oversee the hiring and terminations of clinic employees; work with Human Resources on recruiting and retention efforts and provide a healthy and respectful environment for employees and clients.
  • Recruit, hire, and onboard new staff.
  • Collaborate with Treatment Director to manage employee performance and development.
  • Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity.
  • Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., utilization, staff productivity, total weekly hours growth, net census growth, RBT Supervision, documentation standards, upholding compliance standards, budget, P&L).
• Marketing
  • Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations).
  • Work with the Marketing Department to advertise services in the local community by running targeted print and digital ads, attending and hosting community events, contacting community leaders, etc.
  • Build proactive relationships with diagnosticians and other mental health providers in the community to increase the company’s clinical notoriety.
• Customer Service
  • Build and maintain a professional working relationship with patients and their families, addressing all non-clinical family concerns.
  • Act as the primary point of contact for new and existing clients (families) for scheduling changes, onboarding, clinic management, and other needs.
• Performance Management
  • Collaborate with Treatment Director to manage employee performance and development.
  • Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity.
  • Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., utilization, staff productivity, total weekly hours…