Store Project Coordinator; Remote - GA

The UPS Store Project Coordinator (Remote - GA)

Position within the Design & Construction department, coordinating franchisee integration and store build‑out. Must reside in Georgia or be willing to travel to Georgia.

The UPS Store (TUPSS) Project Coordinator (PC) plays a critical role within the Design & Construction department, managing the end‑to‑end coordination of franchisee integration and store build‑out. This role ensures all project phases are executed efficiently, on schedule, and in alignment with brand standards.

• End-to-End Project Coordination:
  Franchisee Integration & Store Build‑Out
  • Track and support all phases of the franchisee integration lifecycle, adhering to a 9–12 month project process:
  • Design Phase:
    Coordinate with internal design teams to ensure layout plans align with brand standards and local regulations.
  • Construction Phase:
    Partner with the C&W to monitor construction progress, validate timelines, and track key milestones.
  • Build‑Out Phase:
    Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components.
  • Pre‑Opening Readiness:
    Oversee readiness checklist items, including franchisee training, inventory, and operational setup.
• Franchisee Onboarding & Integration Support
  • Manage and monitor franchisee onboarding schedules, ensuring timely alignment with corporate expectations.
  • Coordinate deliverables across departments including Sales, Training, Technology, and Compliance.
  • Track franchisee progress via internal project management tools and checkpoints.
  • Serve as a point of contact for franchisees to support project navigation and issue resolution.
• Cross‑Departmental Collaboration
  • Work collaboratively with key internal departments to ensure project alignment and smooth execution.
  • Design & Construction:
    Verify design specifications, timelines, and construction activities.
  • Operations:
    Align on SOPs, staffing models, and center readiness.
  • Compliance:
    Partner with Franchise Consultants to ensure regulatory requirements are met.
  • Training & IT:
    Schedule training sessions, track completion, and ensure technology setup is on schedule.
• Documentation, Systems & Tracking
  • Maintain comprehensive project trackers including milestones, deadlines, deliverables, statuses, and ownership.
  • Utilize project management platforms to ensure transparency and real‑time updates.
  • Manage document version control and ensure accessibility of project artifacts.
  • Prepare dashboards and reporting tools to communicate project health and progress to leadership.
• Communication & Stakeholder Management
  • Act as the central point of contact between internal teams, CM vendor, and franchisees.
  • Lead regular project check‑ins, stakeholder meetings, and milestone reviews.
  • Provide timely updates on project status, risks, and next steps.
  • Ensure all parties are aligned on expectations, timelines, and deliverables throughout the project lifecycle.
• Risk & Issue Management
  • Proactively identify potential project risks such as permitting delays, resource constraints, or scheduling conflicts.
  • Escalate issues appropriately and coordinate with internal and external stakeholders to resolve challenges.
  • Maintain a risk log and contribute to post‑project reviews and continuous improvement initiatives.
• Operational Readiness & Project Handoff
  • Confirm all departmental signoffs before center opening.
  • Facilitate the smooth transition from build‑out to Retail Operations, ensuring all systems and training are in place.
  • Support grand opening or re‑opening planning and execution in coordination with field teams.

Bachelor’s degree in business, management, or a related field preferred.

2–4 years of experience in project coordination, construction coordination, or project administration, supporting franchise development efforts, franchise operations, and multi‑unit expansion projects.

• Knowledge of project coordination principles, workflows, and best practices.
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Ability to coordinate schedules,…