Director, Relationship Management - Client Success

Director, Relationship Management - Client Success

ADP is hiring a Director, Relationship Management - Client Success in the New England territory (CT, ME, MA, NH, RI, VT).

What you’ll do

• Lead and develop a team of Relationship Managers, focusing on retention, Net Promoter Score (NPS), and other key metrics.
• Coach associates, invest in their development, and collaborate with internal and external partners to deliver client success.
• Build and maintain relationships across ADP and with clients; support critical client needs and advocate for the team.
• Shape overall client retention strategy for the market and the business.
• Monitor business metrics, manage multiple priorities in a fast-paced environment, and balance field and remote work as needed.

Responsibilities

• Grow the business by renewing and upselling within assigned geography and driving client loyalty.
• Develop associates by identifying strengths and providing tools to navigate challenges.
• Drive continuous improvement by listening to customers and associates and pursuing better ways to operate.
• Collaborate as a trusted advisor to internal partners and clients, maintaining high ethical standards and fostering strong relationships.

Qualifications

• Location requirement: located in the New England area; travel to CT, ME, MA, NH, RI or VT (preferably MA).
• Experience leading people directly or indirectly for 5+ years, with a record of improvement and productivity.
• 8+ years of client-facing experience; leadership experience preferred.
• Travel up to 30%; ability to manage time, prioritize, and communicate clearly in various formats.
• Hybrid work model (field/remote).
• College degree optional; relevant experience and skills considered in lieu of degree.

Bonus Points / Preferred Qualifications

• Effective communication with all levels; strong collaboration and organizational skills; ability to meet deadlines amid interruptions.
• Ability to lead a team, assess performance, and support development of leaders.
• Strong client relationship-building skills; learning agility and critical thinking.
• Proficiency with Microsoft Office; knowledge of ADP HR, Payroll, and Benefits policies.

Compensation and Benefits

• Base salary range: USD $98,000.00 – USD $ per year; actual compensation may vary by location, skills, and experience.
• Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Disability, Paid Time Off, Volunteer Time Off, and more.

About ADP

ADP is a global provider of cloud-based human capital management solutions offering HR, payroll, talent, time, tax and benefits administration, and related services. We value belonging and continuous learning.

Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, and performance.

Ethics

ADP conducts business with the highest ethical standards. Learn more about ADP’s culture and values.