Director of Operations

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Full-time Regular Pompano Beach, FL, US

Salary Range: $ - $

We’ve been helping people get back to work and life since 1992

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Job Title: Director of Operations

Salary Range:$ - $

Department: Operations

Reports To: SVP Operations

Job Type: Full-Time

FLSA Status: Exempt

Date Posted: 10/3/2025

The Director of Operations Intake and T&T (Transportation & Translation) in Ancillary Services oversees the strategic direction and provides director level leadership for the product lines. This role involves leading teams of ops managers with care coordinators and reports to the SVP, Head of Operations. This role will also require leading cross-functional initiatives, optimizing processes, leveraging scalability, and driving operational excellence with continuous improvement.

• Strategic Leadership: Develop and implement strategies to enhance the delivery and efficiency of operations that are aligned with business objectives and growth. Drive employee engagement and foster a high-performance culture.
• Operational Oversight: Lead the Ops Managers to ensure high-quality service delivery and operational efficiency.
• Project Management: Cross collaboration with all initiatives making sure to use best practices, management system techniques and efficient resource utilization.
• Process Improvement: Identify and implement strategies to enhance operational workflows and service quality.
• Financial Management: Able to understand and assist with operational budgets, key financial measures and forecasts. Familiar with margin analysis.
• Stakeholder Engagement: Build and maintain strong relationships with leadership across MTI. Serve as a resource for providers and customers.
• Compliance Management: Ensure all operations comply with healthcare regulations and standards.
• Performance Monitoring: Track key performance indicators (KPIs) to assess service quality and efficiency.

• Bachelor’s degree in healthcare administration, Business, or a related field
• Experience:
  
  10+ years of progressive leadership, strong business acumen and demonstrated problem solving capabilities.

Strong skills in leading large teams

Ability to develop and implement long-term strategies

Experience in overseeing complex projects from conception to completion

Excellent verbal and written skills for effective interaction with providers and internal teams

Proficiency in analyzing data and making informed decisions

In‑depth understanding of ancillary services and healthcare operations

Aptitude for identifying issues and creating effective solutions

• Typical office environment / remote work available
• May require occasional travel
• Ability to sit or stand for extended periods
• Lift up to 5 lbs, if applicable
• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, as well as holidays

MTI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.