Head of Operations - Leasing

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Head of Operations - Leasing

Country:
United Kingdom

Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are expanding our Contract Hire and Leasing Operation in our Milton Keynes office. We are now looking for a Head of Operations to oversee the function and ensure the delivery of service is in line with strategic objectives.
This is a pivotal role at a critical time for delivery so the successful candidate will come from a Leasing and operational background with extensive leadership skills to manage 5 direct reports with an extended team exceeding 40+ FTE including supplier oversight.
This role will be based out of Milton Keynes with travel to Newport Pagnell and Redhill as required. Remote workers will unfortunately not be considered.
Responsibilities will include:
Lead the Leasing team to be a high performing team and to achieve the business plan and promote customer centric values
Positively communicate day-to-day operational messages and develop an environment where ideas and initiatives are encouraged and valued
Ownership and support of the delivery of results with process & service in terms of timing, cost and quality
Contributes to an integrated resource plan which achieves maximum people productivity at the most effective cost and optimises processes, systems and technology
Effective development and use of MI to monitor and check productivity and performance of teams as well as monitoring quality of current processes
Proactively seek to improve the level of service standards provided
Set, measure and put in place actions to achieve agreed service standards for service delivery improvement
Recommends and implements productivity, process and service enhancements
Communicate improvements to ensure staff (and stakeholders where required) understand and commit to supporting them
To lead projects or participate in cross-functional projects in order to implement new or amend existing working practices/processes
Develops or supports creation of project plans ensuring delivery of projects are on time which meets the project success criteria.  Manages project implementation into the New Business function
Ensure service delivery is maintained within budget and headcount control for all cost centres within the function. Assists in managing the cost base and in producing the required cost ratios
Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection

What we're looking for:

Previous experience of directly leading multi-functional teams and being able to achieve results through people
Demonstrates a deep understanding of the Leasing product portfolio such as Salary Sacrifice and Public Sector but also including all add on services such as SMR, Rental, Accident Management, Fleet Admin services etc
Ability to coach and mentor other managers, and manage the knowledge base of the functional area
Sets high expectations and generates enthusiasm and commitment to team goals and activities.  Enhances team cohesion and confidence in respect of the team goals and activities
An understanding of Balance Sheet and P&L accounting skills and related controls
The ability to assess, manage and control credit risk within the business function
Experience in managing high value budgets with a proven track record of successful budgetary oversight and control

Experience of the Regulatory environment associated with consumer credit activities
Ability to interact and influence Senior Management on equal terms
Experience in successful project implementations
Demonstrates a customer centric approach representing the business with internal and external customers
Must possess first class written and verbal communication skills and be able to effectively communicate with and present to both internal and external stakeholders across all levels of the business
We have a range of benefits available which include:
Competitive salary of £75 - 90,000…