Client Manager; Medical Device Manufacturing

Client Manager (Medical Device Manufacturing)

Ready to turn your ambition into achievement? Join Pond & Company and play a key role in redefining the future of architectural, engineering, planning, construction management, and environmental projects.

We are searching for an experienced Client Manager to join our growing Industrial‑Medical team. In this role, you will manage a portfolio of clients within the Medical Device Manufacturing industry and oversee projects across the United States and abroad. Projects span multiple markets and geographies, giving you the opportunity to broaden your knowledge and deepen your expertise in design and construction projects.

As a self‑starter, you will work independently while also leading a multidisciplinary team without direct supervisory authority to ensure successful project execution. Your primary responsibility is ensuring client satisfaction by understanding their needs, tailoring service offerings, and overseeing project delivery. You will be actively involved in writing proposals, managing change orders, reviewing contractual terms, and ensuring the overall financial performance of the projects.

This role requires strong communication skills, as you will maintain executive‑level communications with both internal and external stakeholders, updating them on the project's status, health, and risks. The Client Manager will also leverage existing client relationships to win follow‑on work and meet sales targets. Although primarily an account management role, you may be required to take on project‑management responsibilities when needed, with a solid understanding of project‑management techniques for scope, schedule, and budget management.

• Manage a portfolio of clients in the Medical Device Manufacturing industry
• Lead a multidisciplinary team without supervisory authority to ensure successful project execution
• Ensure client satisfaction by understanding needs and tailoring service offerings
• Write proposals, manage change orders, and review contractual terms
• Maintain executive‑level communications with internal and external stakeholders
• Leverage client relationships to secure follow‑on work and meet sales targets
• Oversee scope, schedule, and budget to meet financial performance objectives
• Support project management activities as needed, applying best practices in scope, schedule, and budget management
• Communicate risks and status updates to executive stakeholders

• Bachelor’s degree in Architecture, Engineering, or Construction Management
• 10+ years of related experience in Medical Device Manufacturing or A/E/CM services for the Medical market
• PE license, PMP certification, MBA, or other advanced degrees preferred
• Strong ability to lead a multidisciplinary team without supervisory authority
• Proven leadership experience with the ability to advocate for resources within a matrixed organization
• Excellent ability to tailor service offerings to meet client needs and ensure client satisfaction
• Experience writing proposals, change orders, and reviewing contractual terms
• Strong fiscal understanding and experience meeting P&L targets
• Proven track record of meeting sales quotas and securing follow‑on work from clients
• Ability to manage scope, schedule, and budget with solid understanding of project‑management techniques
• Excellent communication skills, particularly with executive‑level stakeholders
• Ability and desire to learn and grow professionally
• Ability to travel approximately 30%;
  Hybrid/Remote work is possible but requires travel to Pond's offices for coordination with the internal team

Pond is an award‑winning, full‑service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 800+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity.

Pond is currently ranked as the 80th largest…