Community Association Manager Team Leader

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

PMI Northeast Atlanta is a leading community association management and real estate services company that is part of one of the nation’s largest property management franchise companies.

Why Join Us

We believe great community management starts with great support for the people doing the work
. We invest in our team, build clear systems, and lead with empathy and accountability. If you’re someone who enjoys helping others succeed and wants to grow into a strong operational leader, this role offers a meaningful next step.

About the Role

We’re looking for a people-first leader who knows community association management and enjoys helping others succeed.

As a CAM Team Leader, you’ll support and guide a team of Community Managers—helping them stay organized, confident, compliant, and calm (even when things get messy). This role is part coach, part problem-solver, and part steady presence when communities or boards need extra support. This is a working lead position so you will still have a partial portfolio of key and/or new clients to manage.

You won’t be doing this alone. You’ll work closely with our leadership team, and you’ll have the authority and trust to make decisions, resolve escalations, and help your team grow.

We're only looking for long term hires - people looking for a place to stay, connect, and grow with our company. If you have a history of changing jobs frequently, this is probably not the place for you.

What You’ll Be Doing Lead & Support Community Managers

• Coach and mentor a team of 4–6 Community Managers
• Hold regular 1:1s focused on growth, clarity, and support
• Help CAMs navigate challenges, priorities, and board dynamics
• Step in when a situation needs leadership—not just advice

Handle Escalations with Confidence

• Serve as the first escalation point for complex community or board issues
• Help resolve conflicts calmly and professionally
• Coach CAMs after escalations so they grow—not repeat issues

Ensure Consistency & Compliance

• Support CAMs in staying on top of meetings, elections, ACCs, reporting, and collections
• Reinforce company standards and best practices
• Catch issues early before they become emergencies

Strengthen Team Rhythm & Systems

• Help CAMs stay organized and prepared
• Support consistent use of internal systems and tools (CINC, Freshdesk, etc.)
• Identify patterns and opportunities to improve workflows

Be a Culture Carrier

• Model professionalism, kindness, and accountability
• Create a space where CAMs feel supported—but still held to high standards
• Lead with clarity, empathy, and steady decision-making

What We’re Looking For

• Must have required GA Real Estate license (CAM or higher)
• 4+ years in community association management (HOA/COA experience required)
• Prior leadership, mentoring, or team‑lead experience strongly preferred
• Strong communication skills and emotional intelligence
• Ability to stay calm and confident during conflict
• Organized, proactive, and solutions-focused
• Comfortable coaching others and having honest conversations
• A genuine interest in helping people grow—not just “managing”

Benefits

• Medical
• Dental & Vision
• 401k
• Work from home up to 2 days /week after initial training

Flexible work from home options available.

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