Implementation Manager

Join to apply for the Implementation Manager role at Payroll Solutions
.

• Lead a small implementation team.
• Ensure deliverables are on timeline and scope.
• Provide the best implementation experience and guidance to clients.
• Oversee the implementation of new HCM and Benefit Services clients.
• Organize and lead meetings with the clients to promote forward progress.
• Bring in Subject‑Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
• Be ultimately responsible for client satisfaction before transition to Customer Service.
• Follow the defined project plan to effectively implement additional HCM services.
• Communicate all steps and progress on a regularly scheduled basis with client and team.
• Schedule and complete necessary new client on‑site, telephone, or internet training to customer satisfaction.
• Manage client relationship and provide primary client service throughout implementation.

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational skills.
• A strong product, service and technical background.
• Highly organized, able to multi‑task and work with others, etc.
• Excellent communication skills.
• Proven customer service skills.
• HCM and iSolved experience is a plus.

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

This role supports our office hours of Monday‑Friday 9am‑5pm.

First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Human Resources