Senior Recruitment Specialist

Operations Manager - Customer Success and Strategic Support (Pupil Transportation)

Location: Remote

Starting Salary: $67, Per Year

What’s in it for you (benefits will vary if not hired for full-time permanent):

• Health insurance
• PTO (120 hours accrued per year starting)
• 13 Paid company-wide Holidays
  • Please note that you may occasionally be required to work on some of the standard paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time
• 401k plan
• An annual $250 stipend to support any home office needs
• Competitive salary, commensurate with experience
• Work in an inclusive, caring and values driven environment
• Make a critical difference for children, families and educators

Weekly

Hours:

40-55 Hours/Week

General Shift

Hours:

Preferred standard schedule is approximately 9:00am-5:30pm Central Time to support Eastern, Central, and Western US time zones. However, specific hours will shift depending on business and coverage needs and could be an 8-9 hour shift anywhere from 6:00am Eastern Standard Time to 6:00pm Pacific Standard Time

We are seeking an Operations Manager – Customer Success & Support who will provide high-level leadership across our operations department. This person will join a high-growth, high-volume, fast-paced business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and school districts, as well as a fulfilling and sustainable employment experience for drivers and supporting staff.

This role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned.

The Customer Success & Support Manager may be assigned to a geography, project, or function depending on business needs; for example, covering a region during an absence, strengthening routing performance within a particular geography, or leading escalations and follow-through with districts. This is a hands‑on leadership role requiring operational expertise, customer‑facing strength, and flexibility to step into high‑need areas. This role requires a strong leader who thrives in ambiguity, communicates clearly, and can quickly earn trust with staff, drivers, and district partners.

We are seeking a core values‑aligned, goal‑driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students.

This position reports to the Director of Operations, and you will collaborate regularly with other managers, and the operations team as a whole. This role does not currently include direct reports but provides leadership, direction, and accountability across multiple teams.

• A strong leader who is confident in giving direction and setting expectations, even without direct reports
• Flexible and adaptable, thrives in environments where priorities shift daily
• Customer‑focused, with strong relationship‑building skills and the ability to restore confidence following service issues
• Ambitious and eager to grow within the company, open to taking on increasing levels of responsibility
• Calm under pressure, detail‑oriented, and driven to deliver results and exceed metrics
• Calm but urgent problem‑solver; sees solutions where others see problems
• Strong attention to detail and impeccable follow‑through
• Tech‑savvy and comfortable with navigating multiple online platforms
• Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers
• Role model the company core values and hold others accountable for doing the same; builds community across functional teams and roles
• Able to exhibit our company competencies at the manager level (review by clicking here)
• Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district…