Ops Improvement Lead

We are seeking a Change Project Manager to join us in delivering improvements within our growing Renewals and Logistics business unit (providing people, resources and specialist services to our operations colleagues). Known as an Operational Improvement Lead, this is not a traditional project management role – you will be able to shape the project and support delivering activities using your insight, creativity and stakeholder management skills.

You’ll be able to steer the project through discovery to develop operating models and processes, manage pilots and implement delivery plans.

Working closely with the project teams, turning your hand to whatever support is needed, you’ll widen your knowledge of waste sewerage and clean water operations, offering you a varied and exciting career at Thames Water whilst making a genuine difference to Thames Water communities, customers and colleagues.

What you’ll be doing as a Change Project Manager

Manage the development and delivery of projects which are improvements to existing services and operations, or the creation of new services.
Reviewing, developing, testing and implementing operating models and processes to ensure they are fit for the future.
Working closely with stakeholders at all levels to engage, involve and drive successful activities to deliver the project objectives.
Ensure we capture and communicate the benefits and lead the change in behaviours and working methods.
You will be leading and coordinating stakeholders confidently with a focus on delivering successful change.
Embed change and provide a smooth handover to BAU.This role is based at our operational site in Green Park, Reading, but you will have a flexible hybrid working pattern that allows you to go where the project needs you and work from home.

Working 36 hours per week, Monday to Friday.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

Previous exposure to project and change management.
Experience communicating with and influencing stakeholders at all levels.
Strong planning skills and self-management capability.
Be willing to get stuck in and become a ‘temporary subject matter expert’ to help lead the way with authority.
Ability to competently use MS Office and Project software.
The successful candidate must have access to a car and hold a driver’s licence.

What’s in it for you?

Offering between £43,110 and £52,000 per annum depending on experience and skills.
26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
Generous Pension Scheme through AON.
Performance-related pay plan directly linked to company performance measures and targets.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water…