Global Dispute Leader, Global Operations

Global Dispute Leader, Global Operations

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This role is a remote, full‑time position located in South Africa (GCC Africa) operating on SA hours with some overlap to US business hours. Candidates must reside in South Africa and have a fibre‑ready home with a minimum of 100 Mbps. The job may require occasional in‑person attendance at work‑related events.

At Trans Union, we strive to build an environment where associates take ownership of their professional development, pursue passions, and take charge of their careers. With the support of colleagues and mentors, associates are given the tools needed to achieve their goals. Regardless of job titles, they have opportunities to learn new skills and lead each day.

Impact You’ll Make:

Global Operations serves as trusted partners to internal business clients. The team maintains strong partnerships across the Global Operations organization and with matrixed partners in Legal and Compliance, Global Technology, and Data & Analytics. Team members are strong problem‑solvers and project managers, and we encourage development and recognition for good work.

Role responsibilities:

• Lead the Global Dispute function supporting regulatory processes at an international level.
• Share best practices, monitor performance, manage cost, and ensure regulatory guidelines are met at a regional level.
• Coordinate with regional resources to understand local and state regulations for dispute delivery.
• Lead and align resources across multiple geographical locations to improve dispute performance, enhancements, and monitoring.

This is a remote position, working SA hours with some overlap to the US dependent on business needs.

• Bachelor’s degree and 15+ years’ experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar.
• Experience navigating a highly matrixed organization.
• Experience working with multiple time zones and cultures.
• Excellent written and oral communication skills, with the ability to effectively interface with senior management and external entities.
• People management skills, strong leadership, influencing, and relationship‑building skills.
• Excellent analytical and problem‑solving abilities, with a keen attention to detail and a results‑oriented mindset.
• Pragmatic and practical mindset, with experience in thinking creatively and innovatively while managing Operations.
• Strong project management skills and comfort with organizing and managing multiple priorities and deadlines concurrently.
• Proactive, takes initiative, and can work independently with little to no supervision.
• Experience in evaluating the marketing of consumer financial services preferred.
• Partner with internal business clients to help innovate creatively in ways that benefit consumers and streamline processes.
• Develop relationships with internal business clients, peers in Operations, and key stakeholders in Global Technology, Data & Analytics, to effectively navigate a highly matrixed corporate environment.
• Lead the team in identifying technical opportunities to improve processes, reduce cost and improve the consumer experience.
• Effectively manage and support the team, ensuring completion of projects, initiatives, goals and other strategic priorities.
• Effectively coach and mentor the team, developing talent and creating opportunities for growth.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

If you have not heard from us within 3 weeks of applying, please regard your application as unsuccessful.

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