Manager, Print Client Relationship Team

Client Relationship Manager, Customer Success Team Thomson Reuters Legal Professionals

Are you ready to lead a team that helps legal professionals access the trusted information they need to pursue justice and uphold the rule of law? Thomson Reuters is a global leader in providing intelligent information and technology solutions, and we’re looking for a dynamic Client Relationship Manager to join our Customer Success team. In this role, you’ll lead a talented team of Client Relationship Representatives who serve as trusted advisors to our legal customers, ensuring they maximize value from our print and digital solutions while driving retention and revenue growth for our business.

About the Role In this opportunity as Client Relationship Manager, you will:

• Lead and develop a high-performing team of Client Relationship Representatives through recruiting, coaching, and ongoing mentorship to achieve retention and revenue targets
• Drive strategic account management by implementing consultative, solutions-based approaches that strengthen client relationships, broaden product adoption, and maximize customer lifetime value
• Monitor and optimize team performance using activity reviews, AI-powered tools, and direct interaction to ensure clients receive exceptional, efficient service
• Partner cross-functionally with Marketing, Field Sales, Product Specialists, and support teams to identify growth opportunities, support negotiations, and drive successful contract renewals
• Ensure operational excellence by maintaining accurate CRM documentation, staying current on product knowledge and sales programs, and enforcing policy compliance across the team
• Foster a culture of continuous improvement by proactively identifying gaps in team capabilities, providing innovative solutions to challenges, and creating development opportunities that attract and retain top talent
• Champion the customer voice by monitoring feedback through the Closed Loop NPS process and addressing employee relations and performance management situations with sound judgment

About You You’re a fit for the role of Client Relationship Manager if your background includes:

• Proven leadership experience managing and developing customer-facing teams in a B2B environment, with demonstrated success in coaching individuals to exceed retention and revenue goals
• Strategic account management expertise with the ability to implement consultative selling approaches and build long-term client relationships that drive business growth
• Strong business acumen and analytical skills to monitor performance metrics, identify trends, and translate insights into actionable strategies for team success
• Excellent communication and interpersonal skills with experience partnering across multiple departments and the ability to influence stakeholders at all levels
• Operational proficiency with CRM systems and sales tools, including experience leveraging technology and AI-powered solutions to optimize team performance
• Problem-solving mindset with the ability to proactively address challenges, provide innovative solutions, and make sound decisions on employee relations and performance management matters
• Customer-centric approach with a passion for delivering exceptional service experiences and a track record of using customer feedback to drive improvements

Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions.…