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Manager, Digital Help Desk
Job Description & How to Apply Below
Employer Industry: Dental Services
Why consider this job opportunity:- Salary up to $95,000 per year
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead and mentor a high‑performing team
- Commitment to continuous improvement and operational efficiency
- Flexibility to manage a remote work team
- Oversee a team managing escalations, resolving questions, and delivering solutions to customer issues
- Plan and execute workforce management functions, including demand forecasting and workload distribution
- Establish processes to identify root causes of recurring issues and partner with training to mitigate future problems
- Collaborate with field leaders and practice owners to meet and exceed their expectations
- Track and report on customer service KPIs to inform decisions and drive accountability
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