Veterans Services Manager - Southeast

Veterans Benefits Services Manager – Southeast

Join to apply for the Veterans Benefits Services Manager – Southeast role at Wounded Warrior Project
. Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause—that it’s a calling—then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference.

We make a commitment to you, too—helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for teammates and family members
• Competitive pay and performance incentives
• A fun, mission‑focused, and collaborative team environment

Mission matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Benefits Services Manager leads a team of service officers to assist warriors in obtaining Department of Defense (DoD) and Veterans Benefits Administration (VBA) benefits. The manager oversees day‑to‑day operations, performs case/claims work with the team, and fulfills leadership functions covering training, coaching, budgeting, and collaboration.

• Manage a service officer team of local and remote staff members to identify veterans benefits available to warriors and support them by writing and submitting benefits claims to the DoD and/or the VA.
• Act as liaison between the VA and wounded service members and provide representation and advocacy for them with their benefits claims.
• Maintain an active caseload of at least 33% of the team’s average caseload.
• Provide frequent performance feedback to teammates, highlighting strengths and areas for development within five individual contributor performance competencies.
• Establish and maintain a knowledgeable team prepared to address warrior claim needs across the spectrum of benefit categories, responsible for training, efficiency, and personal development of each officer.
• Represent WWP through public presentations at third‑party events in support of WWP or other opportunities to educate veterans.
• Build collaborative relationships with WWP teammates, other teams, local representatives, and staff of the Department of Veterans Affairs and relevant military and community organizations.
• Lead the team to meet or exceed established goals for timeliness and successful completion of benefits claims.
• Utilize WWP process and performance data to report to leadership the progress and outcomes of benefit trends.
• Stay abreast of current trends, discoveries, and medical conditions pertaining to wounded warriors and share information with the benefits services team.
• Collaborate with leadership and the training team to provide staff training and education to maintain VA accreditation.
• Manage budget, ensuring proper expense controls and accurate records.
• Attend and actively participate in required training and/or meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team‑based training, and departmental huddles.
• Other related duties as assigned.

• Strong working knowledge of VA and DoD benefits law and procedures.
• Subject matter expert in filing claims across the entire spectrum of DoD and VA benefit categories.
• Demonstrated working knowledge of the Medical/Physical Evaluation Board and Veterans Affairs disability rating system; experience handling complex case management.
• Proven ability to lead and manage local and remote staff while maintaining high quality service to warriors.
• Strong relational and partnership skills; exceptional interpersonal abilities.
• Effective collaboration and relationship building with individuals in leadership and key community roles.
• Ability to respond to sensitive matters with…