Associate Engagement Manager

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of Service Now solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

• Single point of contact for Service Now client engagements
• Responsible for client satisfaction throughout the engagement
• Understands the client business issues and problems and helps the client change the way they work
• Works with engagement managers to produce weekly project reports
• Manages project risks, issues, action items, and decisions
• Manages project resources, schedules, tasks, and other project work as requested by engagement managers
• Identifies opportunities to provide additional value to our clients
• Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
• Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
• Maintain 75% billable utilization target after 180 days in the position

• A Bachelor’s degree or equivalent experience
• Very strong communication skills with the ability to set appropriate expectations with clients
• Experience or training in project management
• Strong organizational and analytical skills
• Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
• Demonstrated ability to lead teams and achieve success with client software implementation projects
• Background working with external clients and companies is desirable
• Experience working on Service Now projects preferred
• Agile Scrum experience and Scrum Master certification is desirable
• ITIL V3 or V4 Foundations Certification is preferred

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
  • Flexible remote work options
  • Additional PTO day for mental health
  • Competitive paid time off
  • Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
  • Paid maternity and paternity leave for biological birth and adoption
  • Newborn, adoption and fertility assistance
  • Competitive training & development programs
  • Extended Healthcare Plan
  • Group RRSP with employer match
  • 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70, CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.