Emergency Response Mitigation Manager

Help others in your community recover after they have suffered from unexpected property damage caused by water, mold, smoke, fire, vandalism, storms or other maladies! Paul Davis Restoration, the country's leading disaster restoration company, is seeking an energetic, motivated leader to join our team. Candidate must have a valid driver's license, be able to pass drug and criminal background checks, and be available to be "on call" after hours.

Two years’ experience in water and smoke restoration is preferred but not required.

Oversees emergency & mitigation operations to ensure maximum operational effectiveness, customer satisfaction and employee safety.

Restoration Operations Manager

• Professionally represent the Paul Davis principles of honesty and integrity
• Align with the Paul Davis Core Values
• Coordinate and supervise work of Emergency Water Services (including extraction, drying plans, and project documentation)
• Coordinate and supervise work on Emergency Fire/Smoke Services (including deodorization, board‑ups, roof tarping and securing structure)
• Coordinate and supervise work on Mold Remediation (including demolition and cleaning)
• Oversee Equipment Maintenance and expendables (including maintaining MSDS sheets)
• Communicate with Management & Customers
• Resolve customer service complaints and maintain direct contact with customers as needed; communicate in a courteous, professional, and informative manner
• Train and supervise emergency services technicians, assistant technicians, and crew members
• Maintain relationships with adjusters and provide updates as needed
• Perform on‑call rotation as needed & ensure all after‑hour, weekend and holiday shifts have adequate staff on call
• Monitor performance data and prevent/solve problems
• Monitor and address safety issues and safety practices
• Complete jobs successfully & create estimates as needed
• Audit cost estimates, response times, job completion to determine additional instruction
• Audit technician certification to ensure compliance with Franchise Agreement and Program work
• Audit job work completed, certificates of completion, and chemical/product and equipment use to identify leakage and reinforce proper equipment use to improve profitability; report findings to Restoration Operations Manager
• Continuously analyze to ensure compliance with all Paul Davis processes, policies, better business practices, and applicable laws and regulations in the jurisdictions in which Paul Davis operates

Associate’s degree or equivalent professional experience.

Minimum of two (2) years’ experience as a department supervisor.

Valid Driver’s License. Must receive training & certification in IICRC WRT, ASD, Fire & Smoke Restoration & Applied Microbial Remediation.

Strength:
Medium/heavy – exert force 20–100 lbs. frequently or 10–40 lbs. constantly. May involve significant stand, walk, push, pull.

Physical Demands:
Occasional climbing, balancing, crouching, frequent stooping, reaching, kneeling, handling, fingering, smelling and hearing. Vision: frequent near and far acuity, depth perception and color vision.

Environmental Conditions:

Climate‑controlled home/office and other settings. Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat. Exposure to noise levels ranging from moderate to loud and from occasional to frequent time periods. Exposure to fumes from solvents and chemical solutions.

Compensation: $50,000.00 – $60,000.00 per year.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

• Opportunity for Overtime
• Paid Time Off
• Opportunity for Advancement
• Great Company Culture