Operations Support Manager - Supply Chain

Operations Support Manager - Supply Chain page is loaded## Operations Support Manager - Supply Chain locations:
FL - STATEWIDE or REMOTE time type:
Full time posted on:
Posted Todayjob requisition :
JR64180

You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
** A Brief Overview
** The Operations Support Manager is a traveling leader that will provide short-term site leadership to vacant or underperforming fulfillment center warehouse locations. This is a collaborative, results-driven leader who plays a key role in helping Fulfillment Operations deliver best-in-class performance across critical Key Performance Indicators (KPI), operating as Supply Chain Process subject matter expert (SME) for fulfillment operations leaders and store operations counterparts.

To be successful, the Operations Support Manager must identify key opportunities to drive results and effectively influence others to implement their suggestions for success. They must implement Safelite's best practices and processes that cascade down from the region as well as continually surface new ideas and approaches to Safelite leadership. They must be flexible and adaptable as Safelite's business model continues to evolve.
** What you will do
** Operational Execution and Standardization  
• Develop action plans in partnership with site leadership to achieve and sustain critical business outcomes (i.e., Safety, engagement, productivity, Inventory management, customer experience, cost optimization and product care) at selected sites  
• Implements best practices, identifies opportunities for standardization within the site and supports process roll outs as needed and reinforces standard operating procedures (SOP) to drive compliance

Internal Collaboration and Communication  
• Work across organizational functions to drive results, frequently collaborating, negotiating, and planning with key stakeholders such as logistics, fulfillment operations, and inventory planning teams.  Sets and communicates the strategy for the FC warehouse along with actions needed to implement it.

People Leadership  
• Provides coaching and feedback to ensure priorities are aligned, understood, and followed.  
• In the absence of a site leader, Hire, coach, train and develop FC warehouse associates. Create a positive and engaging work environment where people are motivated to perform their best and held accountable for their actions.

Customer Experience and Quality  
• Work with leaders to build and sustain a site culture that drives a great, memorable, and easy customer experience for store operations partners.  
• Ensure the quality of the product received is fit for purpose

Health and Safety  
• Ensures Federal, State, and Local regulations (e.g., OSHA, CDL, DOT and MHE) are being followed in all fulfillment centers and fulfillment warehouses  
• Proactively identify risk behaviors and coach/train in conjunction with site leadership  
• Ensure the operation leads with safety  Performs other duties as assigned

Complies with all policies and standards
** Education Qualifications
*** Bachelor's Degree in Business, Logistics, or Supply Chain Preferred
* High School Diploma Required
** Experience Qualifications
*** 4-6 years Supply Chain or relevant experience Required
* 1-3 years People leadership experience Required
* 4-6 years Supply Chain People Leadership experience Preferred
* 1-3 years Kaizen, 5S, Lean Six Sigma Preferred Preferred
* 1-3 years High Jump / Koerber experience Preferred
*
* Skills and Abilities

*** Ability to occasionally lift windshields, up to 35 pounds
* Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)
* Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
* Frequent communication with customers, associates,…