Operations Supervisor; remote

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Supervises a small team within an operational function, ensuring day‑to‑day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues.

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
• Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
• Makes hiring recommendations
• Assists with all personnel management and goal setting for the functional area
• Provides regular status updates and reports to Manager

Required Education, Experience, Certification/Licensure

• Bachelor's degree or equivalent combination of education and experience
• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role

Knowledge, SKILLS, and Abilities (KSAs)

• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Able to establish and maintain effective working relationships at the departmental level
• Provides others with reliable information and uses good listening skills

Complexities & IMPACT

• Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
• Typically exercises judgment within defined procedures and policies to determine appropriate action
• Erroneous decisions will have impact on the overall success of functional operations

SUPERVISION received OR EXTENDED

• Supervises daily work activities of a functional area
• Typically provides direct supervision to non-exempt employees
• Selects and coaches talent; holds employees accountable for results
• Receives assignments in the form of objectives with goals and the process by which to meet goals
• Work is reviewed in terms of meeting department, product or project objectives and schedules

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.