Supervisor, Risk Delivery Centre

Supervisor, Risk Delivery Centre – KPMG Canada

At KPMG, you’ll join a team of diverse, dedicated problem solvers, connected by a common cause, turning insight into opportunity for clients and communities worldwide.

As an integral part of the KPMG team, Business Enablement Services provides valued, responsive, and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since its inception in the fall of 2018, the Risk DC has helped improve the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources.

This is a remote position with the ability to work at a KPMG office, if desired.

• Oversee quality of work being produced by Risk Delivery Centre staff and provide guidance as necessary.
• Adhere to the service level agreements/requirements with the business.
• Ensure effective implementation and monitoring of Risk Delivery Centre policies and processes.
• Make effective use of technology in the delivery of services.
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.).
• Act as Tier 2 support for the Delivery Centre to address service delivery issues arising from the partners and engagement teams.
• Ensure collaboration across the team.
• Support a proactive approach to the work.
• Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre.
• Actively identify and define opportunities for standardization and process improvements.
• Develop subject matter expertise and provide support for the Risk DC technical platforms, including UAT testing.

• Motivate Delivery Centre team to capitalize on their strengths and improve development areas.
• Celebrate positive feedback with team.
• Provide ongoing performance feedback.
• Facilitate the performance development cycle.

• Identify training and development needs of team.
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG policies, processes and technologies.

At times, business needs arise and employees are required and agree to work beyond their normal workday or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

• A successful candidate will possess the following skills and behaviors.
• 2-5 years of experience in a large professional services firm or similar environment.
• Working knowledge of risk policies and compliance, such as Know Your Client (KYC), CEAC, and Sentinel.
• Ability to adapt quickly to a changing environment and be motivated by the challenges involved with change management.
• Previous experience working in a high-volume service delivery centre, including familiarity with Service Now.
• Demonstrated interpersonal and collaboration skills and the ability to successfully manage key relationships with team members and senior level leadership in a virtual work environment.
• Demonstrated high attention to detail and the ability to produce high quality deliverables.
• Strong organizational and time management skills, including the ability to effectively manage multiple priorities and quickly adapt to a dynamic environment.
• Experience with the acquisitions process will be considered an asset.
• Excellent written and verbal communication skills are required.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English‑speaking colleagues or stakeholders while  successful candidate may be required to create, interpret and/or apply policies, practices, laws and regulations during the regular course of their employment.

• KPMG Ontario Region: Expected base salary range is $55,000 to $82,000, may be eligible for bonus awards.
• KPMG BC Region: Expected base salary range is $55,000 to $82,000, may be eligible for bonus awards.

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