Benefits Enrollment Manager

Enrollment Specialist Manager

Milliman Omaha is an office of intelligent, hard‑working, creative minds, and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual contributions within a large, national firm that gives stability and structure. We offer a team based environment with strong relationships, but also opportunities for each person to determine their success.

Milliman () is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 25 years ago to serve large employers in the design and administration of their employee benefit insurance plans.

Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular.

This role is based out of the Milliman office in Omaha, Nebraska, but candidates hired into this role may work remotely anywhere in the US. The expected Final date to receive applications for this job is February 1st, 2026.

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia: $74,980 - $119,830
• All other locations: $65,200 - $104,200

• Lead and inspire a team of remote Enrollment Specialists, fostering trust‑worthy relationships and enhancing customer experiences.
• Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
• Be available and open for questions and coach‑able moments for the Enrollment Specialists.
• Embod Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
• Analyze survey feedback and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
• Identify gaps/potential enrollments where applications haven't been processed.
• Identify gaps/potential issues with binder/autopay set up.
• Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
• On board new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client’s open enrollment.
• Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
• Collaborate with cross‑functional teams to implement process improvements and drive operational excellence.
• Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
• Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.

• Strong communicator with exceptional listening skills that facilitate dynamic relationships with enrollment specialists, brokers, clients, employees, and insurance carriers.
• Ability to effectively communicate and navigate situations requiring direct communication.
• Exceptional attention to detail for accurate documentation both internally and externally.
• Self‑motivated, enthusiastic, and driven with a positive "can do" attitude.
• Willingness to seek guidance and direction when needed and adapt to changing circumstances.
• Above‑average technology skills, including proficiency in CRM software and navigating various tools.
• 0‑1 years of experience in managing and leading remote teams, preferably in a call center or customer service environment.
• Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
• Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management.
• Passionate about building and maintaining relationships and thinking outside the box.
• Strong team player who understands the importance…