Housing Manager

Housing Manager - Resident Services and Partnerships Team

Permanent | Grade D - £45,091 – £53,460 | Consultation grade - subject to formal evaluation under the Pay Equity Review | Working 36.5 hours per week

Birmingham City Council is one of the largest social landlords in the UK, managing over 60,000 homes. We are committed to delivering safe, compliant, and high‑quality housing services that put tenants at the heart of everything we do.

We are seeking three experienced and dynamic Housing Managers in the Resident Services and Partnerships team focusing on Transparency, Influence, and Accountability as set by the Social Housing Regulator. The role will lead a team of Tenant Participation Officers, develop data‑driven insights for accountability, and manage communications and governance with tenants, leaseholders and stakeholders.

• Tenant Engagement:
  Drive meaningful engagement strategies to involve tenants in decision‑making and service improvement.
• Compliance:
  Ensure compliance with the Social Housing Regulatory Framework and Tenant Satisfaction Measures.
• Transparency & Accountability:
  Promote transparency and accountability through clear communication and feedback loops.
• Data, Insight & Accountability:
  Lead on data collection, analysis and reporting to inform strategic decisions and regulatory submissions; monitor performance against KPIs.
• Communications & Governance:
  Ensure compliance with legal and statutory requirements; provide governance and risk management support; review procedures and recommend improvements.
• Internal & External Communications:
  Manage communications related to compliance and tenant engagement; collaborate with the Communications Team to deliver clear messages across digital and traditional channels.

• Proven experience in tenant engagement, governance and risk management.
• Excellent analytical skills with the ability to interpret complex data and present insights clearly.
• Skilled communicator with experience in media relations and stakeholder engagement.
• Leadership experience with the ability to inspire teams and manage change effectively.

Be part of a forward‑thinking Housing Directorate committed to People, Place and Partnerships. Competitive salary and generous benefits, including a pension scheme and flexible working options, and the opportunity to make a real difference to the lives of thousands of Birmingham residents.

Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider applications without a CV and Supporting Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Job Description and Person Specification – Housing‑Manager‑JDPS (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council.

For informal enquiries please contact:  quoting .