Operations Manager

If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). About us HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

Your role As Operations Manager at the CTSC you will lead the day-to-day running of our services.

You will oversee case administration, customer contact management, and other administrative operations across one or more sites.

This will include both operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.

You will hold line management responsibility for a minimum of 3 HEO Service Delivery Managers and inspire and engage your teams to deliver effective outcomes, communicating business objectives in an operational context.

Led by the Grade 6 Head of Operations, you will ensure effective deployment of resources within allocated budgets and foster relationships with a wide range of stakeholders to ensure effective service delivery.

These will include user groups and judiciary, as well as wider regional and service partners to ensure cohesive cross-jurisdictional delivery.

Your skills and experience

Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.

Experience of working in an administrative role in a customer-focussed environment

IT proficient with the ability to learn and adapt to different technologies and software

Excellent communication, organisational and prioritisation skills If you are ready to take on a challenging and rewarding role apply today.

For a full job description, please read supporting document included below before applying.

Further details New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Ways of working Standard full time working hours are 37 hours per week Monday to Friday.

There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.

HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.

All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

A minimum of 30 hours per week will be required for this role.

Non-contractual hybrid working is currently available.

Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.

We cannot facilitate requests for a particular work from home/working in the office schedule.

Occasional travel to other sites For this post, occasional travel to other National Services sites may be required.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).