Call Center Supervisor

Join to apply for the Call Center Supervisor role at Canon USA

Get AI-powered advice on this job and more exclusive features.

Canon USA's Dispatch Supervisors are responsible for day-to-day supervision of the dispatch department.

• Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on, and ready to work during the hours designated by the individual work schedules.
• Guides Lead Dispatchers to ensure that the customer pick-up times and technician pick-up times are within targets.
• Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
• Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
• Evaluates performance based on weekly reports.
• Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
• Sets appropriate example with professionalism, and good attendance and punctuality.
• Performs all required management tasks regarding personnel including interviewing, training, employee development, and employee discussions.

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Minimum 2 years experience as a Lead.
• Detail oriented, articulate, strong communication skills, and well-organized.
• Microsoft Office background, particularly Excel, required.
• Prior Oracle experience/testing a plus.
• MWA (ADS) experience preferred.
• May occasionally work a different shift due to business needs.

We are providing the anticipated base salary range for this role: $50,020 - $74,930 annually.

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at  .

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

#PM19

Mid-Senior level

Full-time

Administrative and Customer Service

Appliances, Electrical, and Electronics Manufacturing and Computers and Electronics Manufacturing

Referrals increase your chances of interviewing at Canon USA by 2x