Collections Manager

Salary Range: $ - $
THIS REQUIRES A LOCAL CANDIDATE - HYBRID

• Professional Development Opportunities
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  Offering training programs, workshops, and mentorship.
• Recognition and Appreciation
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  Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements
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  Providing options for remote work and flexible scheduling.
• Positive Company Culture
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  Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth
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  Clear paths for career advancement and internal promotions.
• Work-Life Balance
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  Encouraging a healthy balance between professional and personal life.
• Employee Empowerment
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  Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs
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  Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership
  :
  Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose
  :
  Creating a sense of mission and aligning company goals with employees' personal values.

Responsible for managing and strategizing SAFE’s collection efforts. Develop and motivate a high performing team to ensure strong employee engagement and job satisfaction. Lead and direct team to ensure proper collection efforts for Consumer Loan and Real Estate delinquencies. Ensure SAFE is in compliance with all State and Federal compliance requirements related to collections and the recovery processes. Ensures SAFE achieves delinquency and charge off goals by practicing proactive collection efforts and following prudent collection techniques.

Develop strategy to plan and implement collection procedures and processes to efficiently and effectively minimize losses for the Credit Union. Ensure all loan collateral is insured per SAFE’s policy limits. Responsible for all aspects of the recovery process, which includes repossessions, foreclosures, OREO’s, third party collections, recoveries, bankruptcies, and the sales and use tax process. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manage department expenses to budget. Develop meaningful and measurable goals for all employees in this functional area.

• Manage the teams assigned to Collections and Recovery. Develop and track goals for the team and for each employee. Trains, directs, and appraises personnel. Provide coaching as applicable.
• Motivate team to achieve goals through employee recognition efforts that support employee engagement and commitment to results.
• Balance successful collection and recovery strategies with excellent member service; keep members top of mind, and lead by example by maintaining a member-focused mindset.
• Manage the SMS collections channel, including monitoring response times, tracking performance metrics, and ensuring timely execution of strategies to meet compliance and recovery goals.
• Support department/division-level reporting, as needed.
• Develop and conduct an annual performance review on each employee by the assigned due dates.
• Perform at minimum, monthly reports pertaining to the Collection Officer’s performance.
• Ensure all subordinate areas of responsibility support credit union objectives.
• Work with members to identify financial problems and leverage loss mitigation programs to develop workable solutions.
• Assist in development of the annual budget for all income and expense accounts assigned to the Collections and Recovery teams. Manage the teams within the approved budget.
• Manage, track and analyze trends pertaining to collection efforts (delinquency, skip tracing, small claims, judgments, etc.); identify areas falling short of expectations and adjust process, staff assignments, and/or elevate with vendors, as needed.
• Manage, track and analyze trends pertaining to recovery efforts such as repossession, foreclosures,…