Program Manager

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When you join the team as a Program Manager
, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process of getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day.

You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.

A typical day in the life of a Program Manager will include the following:

The Program Manager responsibilities include, but are not limited to the following:

Operational Program Management

• Understands client objectives and incorporates objectives into program service goals
• Ensures that Pharma Cord executes program services in compliance with contracted service level
• Accountable for management of client service request queue (Both completion and work in progress)
• Responsible for the implementation and on-going management of client-specific business rules
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
• Monitors and provides weekly updates on items impacting program financial forecast
• Prepares activity summary for the development and review of client monthly invoices

• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
• Partners with HR to ensure program staffing levels are achieved at all times
• Works proactively with Human Resources to develop a steady pipeline of candidates
• Drives training, development and retention of team

• Prepares, reviews, analyzes client specific operational results
• Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
• Point of contact for program/operational queries and issue resolution
• Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions

The candidate must possess the following personal attributes:

• Enjoys conducting training courses and working with new hires
• The ability to re-prioritize when necessary
• The ability to independently manage priorities and take initiative on issues
• Strong organization and time-management skills
• The ability to multitask effectively
• Critical thinking and complex problem-solving skills
• Adaptability and flexibility
• The ability to communicate in a clear, articulate manner

• 5+years of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred;
  Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service…