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Remote CX Operations Leader: Retention
Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-01-10
Dover, Kent County, Delaware, 19904, USA
Listing for:
Zoom
Remote/Work from Home
position Listed on 2026-01-10
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
A leading collaboration platform is seeking a Head of Customer Experience Operations to define and execute operational strategies supporting the customer lifecycle. The candidate will lead initiatives for retention and renewals, requiring over 15 years of experience, including at least 5 in a senior leadership role. Key responsibilities include operationalizing performance metrics and collaborating with various teams. The position offers a competitive salary range between $ and $ along with hybrid work options.
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