Senior Manager, Installation Operations

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Fortune Brands Innovations, Inc. is an industry‑leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high‑performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

As the Senior Manager, Installation Operations for Moen Smart Water within the Fortune Brands portfolio, you will guide and manage the performance and expansion of our third‑party contractor network responsible for in‑home installations. This highly collaborative leadership role is critical to delivering a best‑in‑class homeowner experience while scaling our national installation footprint.

You’ll be responsible for overseeing third‑party installation partners, including contractor onboarding, performance management, pricing, and service quality while ensuring operational excellence and continuous improvement. This role requires someone who is equally strategic and execution‑focused, with experience managing independent tradespeople or contractor networks in residential service environments.

At FBIN, we value individuals who can Think Fast
, using data and insights to make thoughtful, timely decisions.
Work It Together
, building trust and collaboration across internal teams and external partners. And Make the Hard Call
, thoughtfully balancing competing priorities and focusing on the work that matters most.

POSITION LOCATION: This position is remote based with up to 25% travel required for partner and customer site visits, field assessments, and internal team collaboration.

• Manage a growing national network of third‑party contractors who perform in‑home smart water device installations ensuring they meet performance, quality, and customer service standards.
• Ensure seamless and consistent installation operations with strong standards for speed, quality, and homeowner experience.
• Expand and onboard new installation partners to improve geographic coverage, reduce costs, and elevate quality.
• Create and maintain standardized procedures, training, and communications for plumbers and contractors to support efficient operations.
• Guide and manage continuous improvement initiatives focused on improving installation success rates and reducing time‑to‑install.
• Serve as a cross‑functional liaison to resolve installer or customer issues promptly and efficiently.
• Collaborate with sales, marketing, product, and customer experience teams to position installation as a key differentiator in the marketplace.
• Manage a team of two associates to support installation operations and growth.

• Bachelor’s degree in a related field, or equivalent construction or plumbing experience.
• 5+ years of experience in operations, logistics, or construction with management experience.
• 2+ years of direct experience managing networks of third‑party contractors performing in‑home services (e.g., installation, warranty repair, or home maintenance).
• Strong cross‑functional communication skills across multiple levels, from executive to field technician.
• Deep understanding of construction or plumbing installation project workflows.
• Ability to travel up to 25% as needed.

• Experience working with or within…