Technical Service Manager

Technical Service Manager page is loaded## Technical Service Manager remote type:
On-site locations:
Birmingham, GBRtime type:
Full time posted on:
Vandaag geplaatstjob requisition :
REQ
453032
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Technical Service Manager - Banking Hubs
*
* Location:

Various Banking Hub locations (Multi-site role)  Core

Hours:

Monday - Friday 8:00am - 5:00pm (3 days site visits, 2 days office-based)  Reporting To:
National Account Director

JLL Workplace Management is seeking a Technical Service Manager to oversee service delivery and technical operations across our Banking Hub portfolio. This role involves traveling to different Banking Hub locations 3 days per week to manage service providers, coordinate maintenance activities, and ensure operational excellence, with 2 days per week dedicated to service planning, vendor management, and performance analysis from a home/office base.
** Main

Duties & Responsibilities:

**** Site-Based Activities (3 days per week):*
* • Oversee and coordinate all service delivery activities across assigned Banking Hub locations, ensuring compliance with service level agreements and operational requirements
• Manage relationships with multiple service providers including mechanical, electrical, cleaning, security, and specialist banking equipment contractors
• Conduct service performance reviews and quality assessments, addressing any service failures or performance issues immediately
• Coordinate planned preventative maintenance schedules ensuring minimal disruption to banking operations and adherence to regulatory requirements
• Oversee emergency response procedures and coordinate urgent repair activities, maintaining 24/7 service availability for critical banking infrastructure
• Manage service provider access and ensure all contractors meet banking security clearance and compliance requirements
• Coordinate specialist services including UPS maintenance, generator testing, critical power system servicing, and server room environmental management
• Supervise security system maintenance including CCTV servicing, access control updates, and physical security measures
• Oversee fire safety system maintenance and ensure compliance with fire detection and suppression system requirements
• Manage building services maintenance including water system compliance, lift servicing, emergency lighting testing, and HVAC optimization
• Utilize mobile technology and CAFM systems to track service delivery, manage work orders, and capture service performance data
• Conduct post-maintenance quality checks and sign-off procedures to ensure work completion meets required standards
• Coordinate sustainability initiatives and energy efficiency improvements across the portfolio
** Office-Based Activities (2 days per week):*
* • Develop and manage comprehensive service delivery plans and maintenance schedules based on operational requirements
• Prepare detailed service performance reports including KPI analysis, cost management, and continuous improvement recommendations
• Manage vendor relationships including contract negotiations, performance reviews, and commercial discussions
• Coordinate with Contract Delivery Managers and senior management regarding service delivery outcomes and strategic improvements
• Prepare client reports and compliance documentation demonstrating service excellence and regulatory adherence
• Analyze service delivery data and costs to identify optimization opportunities and efficiency improvements
• Review and analyze performance trends across multiple Banking Hub locations to drive standardization and best practice
• Prepare monthly…