Operations Team Lead - 2nd Shift

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

This area is a high security work environment. Smocks and steel toed shoes are required to be worn at all times. Must be able to stand for long periods of times (up to 8 hours) and lift up to 50 pounds.

Mon, Tues, Thursday, Friday – 11:30am-8:00pm, Saturday – 6:00am-2:30pm

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Typically has 3 years Operations experience.
• Experience with Microsoft Office applications, especially Excel
• Critical thinking skills and ability to make quick decisions.
• Available for OT as needed.
• Strong business partnering and relationship management skills.
• Excellent verbal and written communication skills
• Ability to manage and prioritize workloads in a dynamic changing environment.
• Ability to work independently, as well as within a team.
• Recent leadership and coaching experience
• Strong analytical, organizational, and problem-solving skills including attention to detail.
• People oriented, adaptable to change able to prioritize tasks, and ability to work as a team player in a fast-paced environment Coaching ability – ability to coach and answer questions for less experience associates.
• Ability to complete tasks or assignments with minimal supervision or oversight.
• Excellent critical thinking skills
• Detail oriented with ability to multi-task, excellent time management.
• Sound decision making skills.
• Meeting facilitation skills
• Ability to understand departmentally policy and procedures.
• Proven ability to engage with and influence others.
• Proven ability to work collaboratively on a team and with key partners.

• Goal and results oriented.
• Strong follow- through skills.
• Analytical, problem-solving skills.
• Ability to execute independently.

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

2nd shift (United States of America)

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