VP of Data Center Service

We are seeking a VP of Data Center Service to lead global service strategy, service sales execution, and operational excellence across a growing data center services organization. This role is responsible for shaping service offerings, supporting global sales efforts, managing risk and financial performance, and ensuring a high standard of service delivery worldwide.

Position Responsibilities

Service Sales & Business Development

• Lead service selling and development activities with prospective customers in partnership with sales teams
• Support pipeline development and deal closures on a weekly basis
• Provide quote strategy guidance to support competitive and profitable service offerings

Customer & Escalation Management

• Serve as the final escalation point for customer service issues
• Resolve internal escalations across engineering, operations, and supply chain teams

Global Service Strategy

• Define and evolve the global service coverage model
• Provide guidance on global resource load planning by project and overall pipeline
• Develop tools and materials to support global service sales, including service presentations, coverage models, resource plans, and SLA templates

Financial & Risk Oversight

• Provide P&L guidance and financial oversight for service operations
• Manage liability exposure and ensure appropriate risk mitigation
• Oversee revenue true-ups related to idle time and scope changes

Leadership & Culture

• Lead and support a strong service culture focused on professionalism, accountability, and client partnership
• Maintain standards for onsite conduct, appearance, and client engagement
• Maintain recruiting accountability to support global service needs

Governance & Reporting

• Prepare and present service updates and performance readouts to executive leadership and the Board of Directors

Prerequisites

• Extensive experience leading global service organizations or complex service operations
• Proven ability to negotiate and manage large-scale service contracts
• Strong background in service sales, financial oversight, and cross-functional leadership
• Ability to travel globally as required

Certifications (Preferred, but not Required)

• Executive leadership, project management, or service management certifications

What the Role Offers

• Salary range: $250,000–$275,000
• Opportunity to lead global service strategy with high executive visibility
• Ability to work remotely from anywhere in the U.S.
• Significant influence on service growth, culture, and financial performance

Why Boca Raton?
Boca Raton offers a strategic business environment with access to global markets, executive talent, and modern infrastructure. The location supports leadership collaboration, client engagement, and global operations while offering a high quality of life and strong professional network opportunities.