Closing Store and B&N Facilities Manager

87682

Location/Division: NY-New York (Union Square)

As the Closing Store and Regional B&N Facilities Manager, you are responsible for all aspects of maintenance, repair, and cap ex for a segment of stores. You ensure all work orders are reviewed for accuracy and need, approve work orders over the vendor’s NTE and follow up on work falling out of the normal expectations. You manage vendor performance using scorecards and regularly scheduled work order status review meetings.

You also manage vendors providing select services to all of your stores and ensure service levels are being met by contracts in place. You are also responsible for overseeing all facility and operational aspects for closing stores, supporting our service commitment to the field and other departments.

An employee in this position can expect an annual starting rate of $100,000, depending on experience, seniority, geographic locations, and other factors permitted by law.

• Working closely with the Real Estate Directors, communicating and preparing for upcoming closing locations. Creates a closing store tracker, bids out the closing store scope of work, works closely with operations on the timing of the various tasks, and turns over a broom clean space to the Landlords timely.
• Coordinates all closing store activities with other departments ensuring all are working towards the required turnover dates.
• Educated / learns of the fixtures & equipment that are in our stores. Works closely with other departments to determine if there are fixtures or other café assets that need to be relocated to other stores or into our storage facility in Paramus. Coordinate the dispatching of those moves with the DC on their final destinations prior to cleaning out of space by contractors.
• Oversee the management of the fixtures stored in the Paramus warehouse. Keep inventory of what is on hand and coordinate shipments of items when requested for a specific store.
• Manages all facility needs including maintenance, repair, and cap ex for a select number of stores by collaborating with the vendors and other departments to ensure timely response times, updated work order notes, appropriate pricing via on-line facility work order system, Service Channel.
• Respond and support field requests for routine and emergency repairs, in Service Channel.
• Reviews discretionary work requests for actual need and priority, based on years of facility and industry knowledge. When needed partners with your manager, AMs, RDs, and other departments and then issues proposal approvals.
• Analyze reporting in Service Channel to identify trends (age, vendor, region, or district) looking for work orders that need extra attention from vendors or department. Proactively address issues by developing and implementing procedures in place or recommending improvements to such procedures.
• Proactively create and review capital needs for all your stores annually based on store status. Determine priority, bid out, and award in a timely manner.
• Conducts monthly area manager Touch Base meetings. Completes store visits to determine their condition, possible future needs & to review recently completed capital projects. Provide face time with store managers and area managers. Review vendor performance and programs in the field and ask for their feedback.
• Coordinates with other home office departments (Loss Prevention, Risk Management, Cafe, Accounting, etc.) on shared projects.
• Along with the other RFMs, maintains the Service Channel work order system through ongoing updates of assets, scheduled services, store location notes, etc. Conducts meetings with Service Channel and provides training for stores, area managers, and other departments.
• Conducts ongoing review of vendor programs via regular scheduled meetings and continuous communications.
• Management of disaster recovery projects, small construction projects, and rollouts.
• Liaison with building landlords for repairs, services, durable improvement allowances, etc.
• Identifies and raises innovative ideas for cost savings and strategies for approval by management.

• 3+ years of…