Operational Excellence Manager — Hybrid

Location / Work Arrangement

United States of America - Elgin, Illinois;
United States of America - Remote / Home Office

This is a hybrid position requiring the candidate to reside within a commutable driving distance to one of our primary operational sites. While the role offers flexibility, the successful candidate must be able to provide consistent on‑site support at our facilities. Candidates must be commutable to one of the following locations:
Elgin, IL (Greater Chicago area);
Hebron, KY (Greater Cincinnati area);
Easton, PA;
Perris, CA (Inland Empire area).

The primary purpose of this position is to foster Operational Excellence functions at iHerb, including labor management, continuous improvement, and engineering activities. Candidates will help establish a culture of process improvement in the distribution centers. The Senior Engineer of Operational Excellence will work with their direct reports and the Operations teams to improve efficiency, develop, maintain, and track labor standards to reduce costs.

The individual’s expertise will also be used to develop and implement regional and national projects and strategies, supporting iHerb’s global fulfillment network.

Planning and Analysis

Manage the planning, development, and deployment of supply chain projects.

Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting.

Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement.

Assist with transportation optimization initiatives and analyze cost reductions through process improvements.

Distribution Center Design, Automation & Implementation

Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes.

Maintain relationships with key automation/material handling vendors.

Identify and implement design changes that will improve efficiencies, capacity, and throughput.

Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy‑efficiency goals.

Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support.

Implement and support a labor management program and software configuration.

Develop and maintain multi‑variable labor standards utilizing modern WMS (Warehouse Management System) data.

Troubleshoot Labor Management System and interface issues (as needed).

Lead the engineering team to identify, define, and implement process improvement opportunities.

Introduce and adapt improvement methodologies as appropriate to drive change (e.g., Lean or Six Sigma).

Address all aspects of change, including people, processes, systems, and equipment.

Management of Team Members

Manage direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices.

Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication.

Guide others in resolving complex issues in own specialized area and solve complex problems with implication on cross‑functional business processes and outcomes.

Serve as an expert within own discipline.

Analytical & Leadership

Analytical, planning and organizing, sound judgment, decision making, and leadership skills required. Proven project management/leadership skills.

Systems & Automation

Experience with work measurement & performance management programs, conveyor design and optimization, large project management, and warehouse systems.

Technical Proficiency

Advanced working knowledge of Microsoft Office products with an emphasis in Excel and Access. Proficient with AutoCAD.

Automation Maintenance

Expertise in maintaining & troubleshooting conveyor systems (e.g., sensors & controls). Experience with WMS integration, Dematic, and Bastian WCS is desired.

Labor Management

Experience with labor reporting systems. Proficient at…