Neighbourhood Coach

Operational patch: Cirencester and surrounding areas.

Contract: Full-time, Permanent.

Hours: 37.5 per week (Monday-Friday).

Workstyle: Hybrid - a mix of working from home and office.

Other requirements: Full driving licence and access to a vehicle.

Closing Date: Friday 16 January 2026.

Date of Interview: Thursday 29 January 2026 in Tewkesbury.

If you are passionate about helping people, skilled in guiding customers to better manage their homes, and eager to develop your skills and experience further, consider applying for this position within our team.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, ensuring the properties are well maintained, customers are aware of their responsibilities, and offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti‑social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll adopt a holistic customer approach and build strong relationships with services in the local community, positively impacting the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll ensure we allocate empty homes effectively, manage customers’ expectations around repairs, and appropriately escalated any property maintenance issues.

To be successful, you will need to genuinely care about people, possess resilience, and have experience managing a busy, varied workload. Self‑starters who communicate well will thrive, as will those who are curious and unafraid of difficult conversations. This role is full‑time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required, and regular home working is available.

• Has experience working in a customer‑facing role, ideally within housing management.
• Strives to achieve performance targets, maximizing customer satisfaction.
• Is tenacious and resilient – who does what it takes to achieve the right outcome.
• Sees the best in people and has the capacity to coach.
• Has a reputation for first‑rate influencing, negotiating and relationship‑building skills.
• Has access to a vehicle and a full driving licence.

By joining Bromford, part of the Bromford Flagship Group, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

The closing date is Friday 16 January 2026, with interviews taking place on Thursday 29 January at our Tewkesbury office.

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