Mgr Help Desk Customer Suppt

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Location: Fairfax, VA, Virginia, United States

Requisition Number:26515

Required Travel: 0 - 10%

Employment Type:

Full Time/Salaried/Exempt

Anticipated Salary Range: $-$

Security Clearance:

Ability to Obtain

Level of

Experience:

Management

This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.

As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts.

For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness.

HII supports the Department of Energy’s national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients’ toughest nuclear and environmental challenges.

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5

ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS PASS Helpdesk contract in our Fair Lakes, Fairfax VA location. This multi-faceted role requires being accountable for on-time, on-budget, high-quality delivery, while managing multiple projects with varying levels of business impacts, complexity, and risks. The ideal candidate possesses strong technical expertise, exceptional organizational and analytical skills, with a combination of Project Management experience and an engineering or technical background.

If you thrive in a fast-paced setting and can seamlessly juggle complex initiatives, this opportunity is for you.

• Project Leadership: Oversee complex IT engineering projects including seven (7) days of customer helpdesk support with a team consisting of up to 25 members with different skill levels;
  Manage day-to-day Service Desk operations.
• Strategic Planning: Define project scope, objectives, resource needs, and talent acquisition by collaborating with key stakeholders for technical feasibility and customer support;
  Determine project responsibilities by identifying project phases, resource requirements, and other necessary elements.
• Task Management: Break down project phases, assign responsibilities, and develop efficient schedules to optimize staffing and available resources;
  Ensure project management methodologies used are in line with organizational processes.
• Documentation: Define, generate, review and update various project documentations.
• Execution & Coordination: Monitor progress, proactively resolve challenges, and facilitate cross-disciplinary collaboration for cohesive results;
  Coordinate amongst various teams in different engineering disciplines to present a unified, integrated product to project stakeholders.
• Reporting & Analysis: Generate comprehensive status reports, analyze trends, defects, and provide strategic recommendations to drive success.
• Risk & Budget Management: Conduct risk assessments, implement mitigation strategies, and ensure budget adherence through…