OR– Moves Plus Officer

Umbrella: £17.82 per hour

Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG

3 days on site, 2 days remote working.

Role title:
Home Moves Plus Officer

Directorate:
Communities

Reporting to:
Lettings Manager

Grade: 13

Evaluation

The Home Moves Plus (HMP) Project was established to make better use of the existing social housing stock in the Taunton and Wellington areas, and to mitigate the impact of Hinkley Point C construction on the housing needs of local people by creating bed spaces in the area through downsizing. The role is responsible for reducing the number of under occupied households within Somerset Councils in-house landlord housing stock, thus freeing up much needed accommodation for those who need it.

If the role did not exist and tenants circumstances change, they could find themselves living in accommodation that is no longer affordable to them and does not suit their needs. The Council will also have less ability to manage its housing stock in line with local priorities.

Understand, uphold, and promote the aims of the council's equality, diversity, and inclusion policies; health, safety, and wellbeing of self and others; and organisational values in everything you do. Equality and diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Engage frequently with tenants, their family, and friends, providing solutions to meet their housing needs.

Responsible for ensuring relevant documentation is completed, for example: housing register application forms, tenancy agreements, tenancy termination forms, grant/tenant incentive forms and welfare benefit change of circumstances forms.

Responsible for updating the housing management system with changes to tenancies.

Responsible for determination of value of grants awarded under Somerset Councils Transfer Removal Grant scheme, ensuring all internal financial processes are followed, resulting in tenants receiving their payments.

Create and deliver the following reports: periodic list of all the financial incentives awarded to tenants’ year to date up to an annual value of 25,000, quarterly reporting on location data, case studies and issues, postcode monitoring, end of year and final reports.

Subject to policy and guidelines the postholder will decide upon who is eligible and those who will be entitled to receive incentives including a grant payment, additional support, and assistance.

Report concerns relating to the safeguarding of children, young people, or vulnerable adults in accordance with agreed procedures.

Successful delivery of this project enables Somerset Council to make long-term savings, and the strain on council services is reduced, as the need for on-going support for local people is decreased, resulting in bedspace creation and targeted support and financial services provided by the project.

Ensure KPIs are met around creation of bed spaces and numbers of stakeholders supported.

Improve self-service to customers on Homeswapper system, improving a tenants ability to access another social home both within the local area and beyond.

Liaise with commissioners i.e. the Hickley Point C (HPC) Solutions project, on actual service delivery outputs and outcomes against the performance criteria and targets.

Engage with teams inside and outside of the Council, including Village Agents, Sheltered Housing Team, General Needs Housing Team, Lettings Team, Home removal companies, House cleaning companies, Grounds maintenance providers, Utility suppliers, Revenues and Benefits Team, DWP Universal Credit Team, Housing Associations, etc.

Liaise regularly with the Housing Property Void Team to ensure all works are completed within specified deadlines.

Co-operating with other local authorities and/or housing associations.

Co-operating with key partners and the police to deter anti-social behaviour within neighbourhoods and…