Operations Manager

Base pay range

£43,857 per annum as a Level 2 Operations Manager.

We are seeking a new Operations Manager for Wales, covering services in Denbigh, Powys and community services in North and South Wales. This role involves regular travel with occasional remote working. The work base is mainly in North Wales with frequent travel to Powys and South Wales.

You will oversee diverse services across the region, receiving ongoing support from our Operations team. Flexibility, strong leadership and a focus on listening to those we support are essential.

• Oversee the delivery of care services across the region.
• Manage and develop care service teams.
• Collaborate with local authority teams and other stakeholders.
• Ensure services are delivered to the highest standards of quality and safety.
• Support co‑production with families and other service users.
• Travel regularly to service sites in North Wales, Powys and South Wales.

• UK driving licence and vehicle or company car provision; mileage reimbursed.
• Level 5 Leadership and Management in Health & Social Care Diploma or equivalent, or a willingness to work towards one.
• Desirable: experience using British Sign Language.
• Commitment to listening to and valuing diverse views.
• Experience leading and managing within the care sector.
• Desirable: experience developing and growing care services.
• Experience working with and liaising with local authority teams.
• Solution‑focused with a creative, can‑do attitude.

• 27 days of annual leave plus bank holidays.
• Matched pension contributions up to 5%.
• Free life assurance policy.
• Cashback and discounts on high street brands (and 10% off at Sense charity shops).
• Cycle to work scheme.
• Travel season ticket loans.
• Free DBS check where required.
• Free access to over 100 online and face‑to‑face training courses, including the care certificate.
• Wisdom App – free mindfulness application for all employees.

Please complete your application using the link below. Managers will review your supporting statement to shortlist candidates for interview.

Please read the candidate guidelines, job description and person specification before applying. Apply promptly – we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and no fee will be payable.

For further assistance, contact the Recruitment Team on  or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults. All offers of employment are subject to an enhanced DBS check where appropriate.

We welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of staff, volunteers and the people we work with.

For more information, please visit:

Sense is a Disability Confident Leader and offers personalised, creative and flexible support. We seek to create an inclusive environment where every disabled person can connect, develop and flourish.