Supervisor, System Analysis

Job Family

Customer & Business Quality Assurance

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment—one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

This role supervises a team of employees engaged in the administration and payment of producer compensation. Oversees staff that ensures producer commissions are made in accordance with required scheduling and in compliance with internal rules and audit requirements. Supervises commission system testing activities.

• Provide direction and support in all phases of the commission processes and customer service.
• Develop, measure, and monitor productivity goals and quality levels of team members and redirect resources as needed.
• Identify opportunities to enhance or streamline workflows and provide recommendations to management.
• Hire, train, conduct performance reviews, counsel, coach and develop non‑exempt employees.
• Supervise semi‑weekly commission cycles, including ACH transmissions for field agents, for multiple providers in the U.S., including Puerto Rico, and Canada.
• Ensure that the unit's activities relating to the disbursement of agents' compensation are in compliance with internal and external rules and regulations and are completed timely and accurately.
• Perform advanced research for resolution of commission errors or inquiries including through MS SQL queries.
• Assist with debt reporting processes; research and respond to complex debt roll‑up related inquiries for field agents, collection agencies, etc., and review requests for long‑term debt agreements.
• Supervise the preparation of test plans/scripts, and testing projects for changes to the commissions system.
• Serve as liaison between commissions and IT staff and/or vendors/consultants to effectively test and implement commissions system changes.

• Bachelor’s degree in accounting or business field or equivalent experience
• Five years of experience in the financial services or insurance industry
• Two years of experience managing employees
• Strong analytical skills and problem‑solving ability
• Excellent interpersonal and communication skills
• Strong organizational skills
• Ability to work under pressure of deadlines
• Ability to make decisions
• Excellent math skills
• Advanced skills in MS Excel
• Working knowledge of MS SQL

• Eight or more years of commissions or accounting experience
• Project management experience
• Software testing/QA experience
• FINRA Series 7 or 24

• Office Environment

The salary for this position generally ranges between $86,000 - $110,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in‑office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 10% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

• This is a hybrid position requiring three days (Tuesday‑Thursday) in office per week in one of our hub locations (Cedar Rapids, Baltimore, Philadelphia, or Denver).
• Relocation assistance will not be provided for this position

Beware of fake job offers! We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions.

Please note:

We will never request personal information such as  payment for equipment upfront. Official offers are sent via Docu Sign following a verbal offer—not through text or email.

For eligible…