Co-Director, Provider Services & Community Partnerships

Co-Director, Provider Services & Community Partnerships

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The Co-Director of Provider Services & Community Partnerships oversees all provider‑facing services and regional partnerships for Child Care Circuit (CCC). This role manages provider onboarding, contracting, billing, reimbursement, monitoring, and compliance activities required under the EEC Resource & Referral Services contract. The position also leads community and state agency partnerships, contributes to regional and statewide system‑building initiatives, and ensures the provider network is strong, compliant, and able to meet the needs of families receiving child‑care financial assistance.

The Co-Director provides leadership and supervision to a team of professionals to ensure effective program operations. This position reports directly to the Co‑Director, Eligibility & Family Access Services and is classified as an exempt role.

• Oversee the full provider lifecycle including onboarding, contracting, orientation, rate certification, and ongoing communication and technical assistance.
• Ensure accurate and timely provider billing, reimbursement, and financial administration in compliance with EEC policies and internal controls.
• Oversee recoupments, corrections, and fiscal integrity measures related to voucher payments.
• Lead provider monitoring activities, including risk assessments, desk reviews, onsite visits, findings, and corrective action plans.
• Maintain all provider documentation and system records in NDS 2.0, NACCRRAware, CCFA, and related EEC systems, ensuring accuracy and compliance with EEC requirements.
• Support providers in navigating billing systems, attendance reporting, and EEC financial assistance processes, especially those with limited computer literacy or technology access.
• Lead provider recruitment and capacity‑building strategies to expand the availability of voucher‑accepting providers and address regional gaps in supply.
• Coordinate provider access to training and technical assistance through EEC‑funded partners (PDCs, ECMH grantees, FCC systems) and other regional resources.
• Oversee supports for informal and relative providers, including orientation, training, compliance guidance, and pathways to licensure.
• Maintain strong and proactive partnerships with DCF, DTA, CFCE programs, Mass Hire, EEC Regional Offices, community agencies, and local stakeholders.
• Lead the development and implementation of the Regional Partnership Plan and ensure alignment with EEC capacity‑building and performance bonus initiatives.
• Analyze provider data, identify trends, and collaborate with EEC on system improvements, policy clarifications, and regional challenges.
• Address escalated provider concerns, payment issues, or compliance matters.
• Supervise and develop provider‑facing teams, ensuring consistent interpretation of policy, high‑quality service delivery, and professional development.
• Represent CCC in statewide meetings, provider forums, working groups, and interagency collaborations.
• All other duties as assigned by the supervisor.

• Bachelor’s degree required;
  Master’s degree preferred.
• Minimum five years of experience in early childhood services, nonprofit management, provider services, social services, public administration, or a related field.
• Minimum three years of supervisory or team‑leadership experience.
• Experience in compliance, financial administration, or program monitoring strongly preferred.
• Strong understanding of provider operations, subsidy administration, and regulatory compliance.
• Proficiency in data reporting, financial processes, and documentation accuracy.
• Ability to lead and support staff across monitoring, billing, and provider support functions.
• Strong relationship‑building and stakeholder engagement skills.
• Ability to analyze data, identify patterns, and propose system improvements.
• Commitment to equity, culturally responsive practices, and high‑quality service delivery.
• Bilingual (English/Spanish) preferred.

This position operates in a hybrid work environment, requiring both remote work and onsite presence…