Customer Manager - Repairs

The vacancy

Contract :
Permanent

Hours : 40 hours per week

Location :
Lichfield and surrounding areas

Salary : £46,683.16, plus company car or cash allowance alternative

As a Customer Repairs Manager, you will be responsible for leading and managing our internal Repairs Team and appointed contractors to deliver an efficient, high-quality day-to-day responsive repair service.

You’ll oversee 16 direct reports, including 2 Lead Engineers and a team of multi-skilled operatives, ground workers, and roofers. Your role will be central to delivering a service that meets high customer expectations, achieves strong performance outcomes, and ensures that homes are kept to a high standard.

This role involves a mix of site visits, visits to customers’ homes, home working, and office working. You will be provided with a company car or a cash allowance to support travel requirements.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South-West - all backed by the scale and ambition of the Bromford Flagship group.

• An inspirational and motivational leader with proven experience managing a direct workforce within housing repairs and maintenance.
• Experience leading a diverse team across multiple trades (multi-skilled operatives, roofers, ground workers etc.).
• Sound commercial awareness and the ability to manage budgets effectively and identify opportunities for efficiency.
• A proactive mindset, able to lead through change and deliver high-quality outcomes for customers.
• Capable and confident in managing contractors, overseeing health and safety compliance, and ensuring quality control.
• A commitment to continuous improvement and learning from service failures to reduce complaints and disrepair claims.
• A customer-first approach, ensuring high levels of satisfaction, problem resolution, and positive engagement.
• Skilled in managing team performance through regular 1 : 1s, team meetings and toolbox talks.

• Comfortable with contributing to out-of-hours emergency service coverage on a duty rota.
• Hold a full UK driving licence and be able to travel regularly across the patch.
• Be able to complete and pass a Basic DBS check.

This is an exciting opportunity for someone who shares our values, understands the importance of quality housing repairs, and can bring out the best in a skilled and dedicated team.

If you’re ready to make a real difference in people’s homes and lives - we’d love to hear from you.

Apply today - we reserve the right to close this advert early if we receive a high volume of applications.

• Salary : £46,675.20 per year, with an annual salary review
• Performance Bonus :
  Based on individual and company-wide targets
• Flexible Working :
  We’re happy to explore options if this is important to you
• Life Assurance
• Annual leave : 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options :
  Choose from two pension schemes, with employer contributions of up to 10%
• Personal benefits fund : £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Health and wellbeing services :
  Free access to 24 / 7 GP services, counselling, legal advice, and more
• Retail discounts :
  Save money on groceries, clothing, electronics, and more

11th January 2026

The first round of interviews will take place on 8th and 9th January so we recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

If you have any questions or need assistance, please contact Natalie Sayer , Resourcing and Talent Specialist, at

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest : we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

We…