Managing Director, Indirect Lending Strategy, Product Management & Delivery

Final date to receive applications

Final date to receive applications: 09/16/2025

Address: 320 S Canal Street

Job Family Group:
Customer Solutions

This leadership role is open to consider talent to work from anywhere across the U.S. , with the preferred location being Chicago, Illinois.

• Uses market research, customer insights analysis, and competitive intelligence to develop strategy to meet financial and growth plans.
• Develops strategic roadmap and new initiative recommendations to senior leaders, based on an in-depth understanding of the business/group.
• Leads the execution of strategic initiatives to deliver on business and financial goals, managing required resources.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Networks with industry contacts to gather competitive insights and best practices.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Oversees the development of business analytics and insights (e.g., portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
• Defines, establishes, and monitors key product performance and growth metrics to provide a deep understanding of financial performance drivers.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads/supports contract negotiations with vendors and external partners, balancing cost, risk, and performance.
• Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Defines and implements business cases and strategic roadmaps for products and services, including project and budget approvals.
• Provides and analyzes consumer insights, competitive analysis, and benchmarking to identify product strengths and gaps, and extract insights.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Leads/participates in the design, implementation, and management of core business/group processes.
• Develops and maintains product directives and policies.
• Completes required internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes. Leads remediation efforts as required.
• Acts as a subject matter expert on relevant regulations and policies.
• Resolves internal, complex, or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Understands and oversees end-to-end customer and dealer experience that may include interactions with clients and sales, focused on continuous improvement of customer and dealer facing processes, to deliver optimal experience.
• Influences credit product risk parameters and metrics.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Communicates abstract concepts in simple terms.
• Anticipates trends and responds by implementing appropriate changes.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Broader work or accountabilities may be assigned as needed.
• Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.
• Complies with the Bank’s Risk Appetite framework and ensures risk-taking…