Associate Director, Program Management

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. In 2020, we did a full reboot. What’s different? It all starts with people. Diverse backgrounds in strategy, creative and technology. Inclusion, challenge convention and new perspectives to inspire new ideas. Join us at

The Associate Director, Program Management position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the PM team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment.

Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal.

• Effectively estimate engagements and perform a top‑down and bottom‑up analysis for various types of projects (campaign, .com/app, strategy engagements)
• Support staffing negotiations between programs/portfolios
• Work on full 360 campaigns – TV production, video production, social display, etc.
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies.
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Collaborate with internal stakeholders and external clients to creatively resolve challenges with the contract
• Assist end‑to‑end scope change management process
• Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key clients to make difficult decisions

• Minimum 8+ years experience managing medium‑large size, complex digital media programs; approx. $10M in revenue
• Content production experience and brand strategy knowledge
• Experience with creative production and production teams preferred
• Experience with strategy, creative, data, media etc. disciplines required
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi‑cultural environment for end‑to‑end engagements
• Program management experience in scaled digital media implementation leading high performing teams within creative, UX and digital implementation teams
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more methodologies like Scrum, Kanban, scaled agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills
• Quick Restaurant Service experience preferred

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere. Publicis Groupe…