Customer Services Supervisor

Overview

Customer Service Supervisor – European Team Leadership Role, UK based with limited European travel. We are recruiting for an experienced supervisor to lead a high‑performing customer service team across the UK, France and Germany.

Based in the UK, you will lead a multi‑country customer service operation delivering outstanding service to demanding global customers. You will provide confident, professional leadership balancing customer expectations with commercial priorities and internal stakeholder relationships.

• 38 hours per week with a hybrid model of 50% office and 50% home working.
• On site every Tuesday and Wednesday.
• Core office hours 9am‑3pm; most of the team works 8am‑4:30pm to support effective communication with Europe in the morning.

• Maintain a strong people‑first culture where employees feel valued, visible and supported.
• Ensure monthly orders are processed accurately with clear customer communication throughout.
• Manage escalated customer complaints and deliver effective, professional resolutions.
• Monitor KPIs, analyse performance and drive continuous improvement initiatives.
• Support and implement customer service strategy aligned to wider business objectives.
• Lead teams through change without impacting service levels.
• Collaborate cross-functionally with sales, planning, quality and other teams.
• Conduct regular one-to-ones, team meetings and engagement activities.
• Drive high morale, engagement and commitment within the team.
• Produce and interpret reports to identify risks and opportunities.
• Manage workload, absence and team coverage effectively.

You will be an experienced customer service leader comfortable managing remote and geographically dispersed teams. Your leadership style will be professional, strong and approachable, with the ability to build trust, engagement and high performance.

• Proven experience leading remote teams across multiple countries.
• Strong customer service leadership background within a business-to-business environment.
• Ability to professionally challenge and influence sales managers and customers.
• Experience leading service-led commercial discussions.
• Excellent communication skills with the confidence to operate at all levels.
• Demonstrated ability to keep experienced teams engaged, motivated and valued.
• Strong organisational skills with the ability to prioritise in a demanding environment.

• Minimum 3 years experience in a team lead or supervisory role.
• Minimum 5 years experience in a business-to-business customer service environment.
• Experience managing teams across multiple countries.
• Degree in Business or related discipline or equivalent experience.
• S quatre HANA experience desirable.
• English at business professional level written and spoken.
• Additional languages beneficial but not essential.

• £47,000 plus annual bonus up to 8% of salary.
• Company pension contribution of 4% for the first 5 years and 9% thereafter.
• Four-times life insurance.
• Private medical insurance for you and your family if desired.
• 25 days holiday plus 8 bank holidays.
• Subsidised canteen.
• On-site gym.
• Experienced, stable team already in place.

For more information, including job description and company information contact Stuart Cooper at Wagstaff Recruitment & Careers Coaching.

Or upload your CV to apply immediately.