Manager, Marketplace, Bets, Strategy & Operations

Overview

Manager, Marketplace, New Bets, Strategy & Operations

The Marketplace New Bets team creates and grows new ways for customers to engage with our app that expand why, how, and where people use Door Dash (e.g., Gifting, Double Dash, and Pickup). We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the new products and services that drive the next wave of growth for Door Dash.

We re seeking an entrepreneurial Manager to spearhead the launch and growth of our next big business. You ll operate with a startup founder s mindset, taking full ownership of a new venture from vision and strategy to meticulous execution. You ll design and execute detailed product and operations tests to de-risk our path toward ambitious outcomes. This role requires a natural ability to evaluate work and results through both customer-centric and quantitative lenses.

This challenge demands a leader who can create and iterate approaches that weave together marketing, product, design, operations, and analytics, while partnering with your cross-functional peers leading those functions.

You ll report to the Director of New Bets on the Marketplace Strategy & Operations team, operating in a hybrid model with quarterly travel.

• Build. You’ll have your fingerprints all over Door Dash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Strategize. From first principles, you ll develop the optimal strategy for best serving our customers.
• Experiment. You ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Analyze. You ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You ll work with a cross-functional team, including marketing, design, product, and operations, to build this new line of business for Door Dash.

• You solve problems from first principles. You re excited to solve problems in innovative ways, and you resist “this is how it s always been done” thinking.
• You re equally comfortable operating at 10,000 feet and 1 foot. You don t hesitate to get in the weeds and operate at the lowest level of detail, but you re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments.
• You love and have experience building:
  You are comfortable being scrappy and working in a start-up environment (e.g., doing customer development, creative go-to-market, and building MVPs).
• You re analytical. You let data win arguments, and you re comfortable pulling your own data in SQL or modeling in Excel.
• You can lead cross-functionally. You are able to influence stakeholders, can effectively communicate with executives, and can ruthlessly prioritize based on business needs.
• You lead people. You have 2+ years of experience managing teams.
• You have 6+ years of experience. You ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related field).

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but…