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Risk Manager/Analyst

Remote Complaints Policy & Ombudsman Lead

Remote / Online - Candidates ideally in
Sheffield, South Yorkshire, S5, England, UK
Listing for: Domestic & General
Remote/Work from Home position
Listed on 2025-12-30
Job specializations:
  • Management
    Risk Manager/Analyst
Job Description & How to Apply Below
A financial services provider in the UK is seeking to fill the role of Complaints – Policy and Ombudsman Manager. You will lead a team responsible for managing Ombudsman cases and developing the complaints policy in compliance with FCA DISP rules. This strategic leadership position focuses on enhancing customer trust and operational resilience through effective complaints management. Ideal candidates will have extensive experience in a regulated environment and excellent stakeholder management skills.

The position offers a hybrid working model.
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