SVP, Professional Services

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

As the SVP of Professional Services, you will join a group of hands‑on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself.

You will be the chief architect of each solution. You will work to construct frameworks and problem‑solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems  will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service‑related areas such as all Delivery and Practice areas.

You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.

This role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply‑demand scenarios and expose planning logic through modular, API‑like interfaces—enabling teams across Toptal to interact with talent as if it were talent‑as‑a‑service.

Working across a high‑caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world‑class client outcomes and sustainable growth.

This is a remote position. Resumes and communication must be submitted in English.

• Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
• Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
• Provide hands‑on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high‑level business and operational goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Partner cross‑functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company‑wide initiatives.
• Drive a high‑performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.

• Onboard and integrate into Toptal.
• Learn Toptal’s model, our value proposition, and our story.
• Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
• Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross‑functional dependencies.

• Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
• Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
• Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
• Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.

• Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing…