Vice President of Client Management, Rx Health Plans - Remote

The Vice President of Client Management for the Optum Rx Health Plan segment is accountable for the overall success and contract execution of high-profile large Health Plan clients. As Vice President, you will be responsible for developing deep trusted relationships with C‑suite executives and pharmacy/business leaders from these accounts that drive strategic collaboration and promote long‑lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high‑caliber, well‑engaged client management team.

Success will be measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement and the overall satisfaction of assigned clients.

As Vice President, you must be comfortable operating and leading in an extremely fast‑paced, complex environment and able to quickly understand and interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly. You must possess a high degree of confidence, leadership strength, and executive presence.

This role also requires a well‑demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Establish and maintain solid personal relationships with key executives and decision‑makers, including those within key consultant firms
• Collaborate internally with senior executives and peer leaders from across the Optum Enterprise to develop strategic and tactical plans to achieve desired annual growth targets and drive optimal service delivery
• Maintain a solid understanding and ownership accountability for the contracts we maintain with assigned health plan clients and ensure proper monitoring and execution of contract deliverables
• Oversee and manage all client renewal and market check activities working closely with several internal (e.g., pricing, underwriting, legal) and external (e.g., consultants; client) constituents
• Set, communicate, monitor and be accountable for the development and deployment of our Client Mgmt. strategic service model and the successful attainment of metrics‑driven performance goals and objectives amongst assigned client management team members
• Manage the profit and loss statements for each assigned account and manage to an operating budget, upsell targets, and revenue growth goals
• Accountable for establishing a solid bench; recruiting and developing top talent; driving a motivated and engaged team; and developing a succession plan to accommodate for new growth
• Forge high trust, highly effective internal relationships with teams such as underwriting, legal, product development, industry relations, operations, and finance to identify strategic opportunities and drive a culture of continuous improvement
• Closely monitor, engage, and serve as a key point of escalation for high profile client issues
• Provide input to product development teams to develop new or enhance existing products to meet market needs
• Be a visible representative to the broader marketplace, and as such, demonstrates visionary thinking that sustains a competitive advantage; always demonstrate and drive service excellence when dealing with internal and client constituents
• Collaborate with sales team in finalist activity and support areas to complete requests for proposals and other information in a timely, accurate and professional manner
• Participate in sales meeting demonstrating high energy and critical thinking while communicating a unique value proposition

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 10+ years of experience working within the PBM/managed care pharmacy industry and deep understanding of its evolving dynamics and core…