Operations Manager

Opportunity

The purpose of this role is to lead and coordinate business operations activities to achieve regional targets and goals, propose and implement business improvement strategies, oversee a streamlined business operations department, supervise day-to-day activities of assigned business units, and manage business continuity planning to deliver service excellence.

• Location:
  
  New York, NY, Atlanta, GA, Plano, TX or Sun Prairie, WI
• Work Arrangement:
  Hybrid – 2‑3 days per week in the office

Salary range: $104,000 – $195,000 annually, depending on experience level and location.

Full time

Employee

• Assist in the development and execution of the strategic plan for the overall Program Business, including best practices for new program sourcing, development, due diligence, onboarding, and post‑launch monitoring.
• Support management in implementing business strategies and ensuring compliance with regulatory requirements.
• Develop, maintain, and enhance operational standards to deliver best practice and global consistency.
• Drive streamlined team operations by developing and executing operations standards and procedures.
• Monitor and measure service delivery and performance to identify and address areas of risk.
• Anticipate and proactively manage resolution of operational issues.
• Act as an escalation point for problems and issues and ensure resolution.
• Collaborate with key stakeholders to implement solutions and drive ownership of change.
• Actively coach and develop less experienced team members.

• Experience working with program administrators and/or managing carrier delegated authority underwriting operations.
• Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities.
• Experience with commercial lines of business:
  Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL).
• Working knowledge of commercial insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine).
• Experience managing complex business and change initiatives.
• Practiced in building and improving business processes.
• Proactive approach to identification of opportunities and resolution of issues.
• Strong operational and service background.

• College degree or equivalent combination of education and work experience.

• Hybrid working – mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition reimbursement for professional certifications and continuing education.
• Employee network and community – support for six employee networks and opportunities to give back to your community.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability or any other legally protected status.

To submit your application, click "Apply" and follow the step‑by‑step process.