Compatibility Lead | Irvine, CA

Team Name:

Job Title:

Compatibility Lead | Irvine, CA

Requisition : R026242

Job Description:

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and Star Craft, we’ve been creating genre‑defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close‑knit team; we care about iteration, problem‑solving, and succeeding as a group.

We genuinely love what we do for a living and expect the same from everyone who joins us!

This role is anticipated to be a hybrid work position, with some work on‑site and some work from home. The home studio for this role is Irvine, CA.

A Compatibility Lead will lead compatibility activities in products and systems, ensuring software quality and process improvement. They will lead a team, ensuring software and hardware products work seamlessly across various platforms and configurations. They will collaborate closely with development teams, product managers, and other stakeholders to identify compatibility requirements and test strategies. Responsibilities include addressing project‑impacting issues, managing team members’ performance for excellence, and promoting software development best practices.

They also lead training, technical workshops, and mentor other team members. This role is crucial in delivering epic gaming experiences for customers and key internal partners.

• Lead a team, ensuring alignment with senior leadership initiatives and strategy across globally distributed teams.
• Collaborate with development leads and provide high‑value, quality‑related services to the products and areas assigned.
• Oversee team test execution and reporting, ensuring the quality of all deliverables, workflows, and relationships. Host test closure activities, such as Testware evaluation, knowledge transfer, and retrospectives.
• Oversee and support interoperability, performance, and network emulation tests across all platforms and provide detailed technical analysis of the results.
• Oversee the build, troubleshoot, and maintain computer systems, servers, and virtual machines.
• Support in developing and implementing scripts and tools to enhance test automation effectiveness and coverage.
• Monitor and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
• Provide support and leadership to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
• Review Key Performance Indicators (KPIs) regularly and collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
• Lead and support projects and initiatives with regional teams, cross‑functional partners, and QA teams. Provide resources and assistance, and oversee adherence to projects. Contribute to the long‑term QA vision and facilitate communication with stakeholders.
• Performs other duties as required.

• Minimum of 3 years experience in software or hardware testing.
• Minimum of 1 year in leading teams or projects where there is a direct or indirect leadership role preferred.
• Experience in test planning for complex features/systems.
• Experience testing Windows, macOS, iOS, Android, Play Station 4, Xbox One, and Nintendo Switch.
• Experience in installing and maintaining all supported Windows and…