Renewal Sales Manager

Location:

Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)

Compensation:
Competitive salary + premium benefits

At , the Renewal Sales Manager isn’t a forecast-and-report supervisor. This role is about impact — staying embedded in the work, coaching Account Managers on live deals, and turning every renewal into a long-term win. You’ll lead the team that protects revenue, expands customer value, and ensures customers continue trusting  as their mission-critical file orchestration platform.

Every renewal here is high-stakes. You and your team will work directly with Fortune 500s, global brands, and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesn’t just maintain accounts — it multiplies growth. By sharpening discovery, enforcing discipline, and coaching with precision, you’ll elevate Account Managers into consultative sellers who secure renewals, uncover expansion, and build lasting trust with executives.

This is hands-on leadership. You’ll diagnose skill gaps in real time, coach through live opportunities, and back your team with a product that ships fast and works flawlessly — no firefighting known issues. Along the way, you’ll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles, here or anywhere in SaaS.

We’re , a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know:
Marc Jacobs, Grub Hub, Michelin, Hot Topic, , Planet Fitness, KFC, and more.

We’ve built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally — and this role is a critical piece of that growth.

Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows, craft coffee, free drinks, and free catered breakfast every day. Step outside and you’re surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.

This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.

• Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
• Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
• Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
• Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
• Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
• Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
• Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.

• Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
• Customers walk away from renewal conversations with trust in ’s value and confidence in our partnership.
• Account Managers grow into consultative sellers who lead with discovery, not discounts.
• Pipelines are clean, accurate, and reliable for forecasting.
• Underperformance is addressed quickly with coaching that produces real, measurable improvement.
• The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
• You’re building the next generation of senior Account Managers and future sales leaders.

• You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
• You’ll Build…