Assistant General Manager

Grace Management, Inc. provided pay range

This range is provided by Grace Management, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Inspire Wellness and Connection in Chicago!

Grace Management, Inc. is seeking an energetic and compassionate Assistant General Manager (Senior Executive Director) to support the vibrant senior living community The Hallmark in downtown Chicago. In this leadership role, you’ll foster a warm, welcoming environment where residents thrive and team members feel supported, valued, and empowered.

At Grace Management, we believe “It’s not like home. It is home.” With over 40 years of excellence and recognition as one of the nation’s top senior living operators
, we are committed to a people-first culture built on compassion, collaboration, and meaningful connections.

Manage daily operations of the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. Maintain compliance with federal, state, and local regulations. Supervise and direct the work activity of department supervisors and associates. Create and maintain a high level of resident, family, and associate engagement and satisfaction.

• Prepare and enforce policies regarding duties and activities of community associates.
• Ability to prepare all reports as required by management and home office.
• Oversee all department supervisors and administrative personnel.
• Manage the entire personnel function; recruitment, employment, performance, on‑going evaluation, promotion and discharge of associates, per Grace Management procedure.
• Responsibility for all financial transactions; maintain financial records, including petty cash;
  Participate in accounts receivable and payable functions, as defined by supervisor.
• Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management procedure.
• Assure confidentiality of all verbal and written information pertaining to residents and associates.
• Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
• Interface with accounting and personnel departments at the Grace Management Home Office to meet objectives pertaining to financial and payroll deadlines.
• Assist with preparation of an annual budget and adherence within budgeted guidelines.
• Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
• Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor.
• Develop, schedule, plan, and procure materials for associate in‑services and meetings.
• Develop relationships with a variety of community agencies that can be of benefit to community.
• Develop one‑on‑one relationships with residents, families, and associates.
• Arbitrate complaints and disputes concerning residents, family, and/or personnel.
• Meet with and review and evaluate all recommendations of the community’s resident council and their meetings.
• Observe and enforce all sanitation, safety and infection control policies and procedures.
• Maintain and oversee all community insurance programs.
• Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates.
• Serves as the Sales Leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community.
• Coordinate details related to move‑ins and move‑outs.
• Meet with new residents and families to explain residency agreement and process at time of move‑in and ongoing if questions arise.
• If applicable, work with the wellness team to assess resident functional status and social, psychological,…